---
title: "Carer's Peer Support and Ambassador Service"
ocid: "ocds-h6vhtk-0774e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0774e0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0774e0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0774e0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Devon County Council"
published: "2026-10-01"
---

# Carer's Peer Support and Ambassador Service

Buyer: Devon County Council  
Current stage: Award  
OCID: ocds-h6vhtk-0774e0

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## Summary

Devon County Council commissioned two related services for unpaid carers across Devon. The Carer Peer Support Service provides community-based, peer-led support to reduce isolation, improve wellbeing and resilience, and help carers share experience and access emotional, practical and social support. Its work includes supporting carer-led groups, buddying and online communities, with access to general and condition-specific support, including for people in rural areas and carers with specialist needs. The Carer Ambassador Service uses trained volunteers with caring experience to connect carers with communities, service providers and commissioners. Ambassadors provide information and signposting, represent carers’ views, promote awareness and peer-support activities, and contribute to evaluation and quality assurance. Both are health and social care services delivered in Devon.

The procurement is complete and both contracts were awarded to Age UK Devon. The awards were made on 17 September 2026 following below-threshold limited competition; two bids were received for the peer support service. The peer support contract was valued at £398,000 and the ambassador contract at £265,000. Both were signed on 25 September 2026, with service periods running from 1 October 2026 to 31 March 2028. Each contract includes potential renewal at the council’s discretion, taking account of the possible impact of local government reorganisation, with the stated maximum period ending 30 September 2028. The procurement information gives no award-scoring or evaluation basis. The two awards are reported separately; their values are not combined.

For future comparable work from Devon County Council, credible providers will need to show they can build and sustain carer-led peer networks across a county, including rural communities and people with specialist support needs. Relevant delivery capability includes group facilitation, buddying and online support, and the ability to connect carers with practical, emotional and social help. The ambassador service calls for recruiting, training and supporting volunteers with lived experience, alongside strong communication, signposting and advocacy skills. Suppliers should be able to engage effectively with local organisations, service providers and commissioners, represent carers’ feedback, and contribute to service evaluation, mystery shopping and quality assurance. The combined requirement demonstrates demand for established community-based health and social care delivery, with the capacity to operate both direct peer support and a volunteer ambassador programme.

## Notice

Lot 1 Carer Peer Support Service: A community-based support service that enables unpaid carers to connect with and support one another through a range of peer-led opportunities. The service aims to reduce isolation, improve wellbeing and resilience, facilitate the sharing of experience and knowledge, and help carers access emotional, practical and social support throughout their caring journey. Key Functions: * Facilitate and sustain peer support opportunities for carers. * Reduce social isolation and improve emotional wellbeing. * Promote mutual support, learning and sharing of lived experience between carers. * Support the development of carer-led groups, buddying arrangements and online communities. * Provide access to both general and condition-specific peer support. * Encourage self-sustaining, carer-led networks and community connections. * Ensure support is accessible to carers across different localities, including rural communities and carers with specialist needs. Lot 2 Carer Ambassadors: A programme of trained volunteers with lived experience of caring who acts as a link between carers, communities, service providers and commissioners. Carer Ambassadors promote carer awareness, share information and support, gather and represent carers' views, and help develop peer support opportunities across Devon. They act as advocates for carers' experiences, contribute to service improvement activities, and support engagement with local organisations and communities. Key Functions: * Provide information, signposting and informal support to carers. * Represent carers' views and feedback to service providers and commissioners. * Promote carer awareness within local communities and organisations. * Support the development and promotion of peer support groups and activities. * Participate in service evaluation, mystery shopping and quality assurance. * Maintain knowledge of local services, support pathways and carer issues. * Act as a specialist ambassador where appropriate (e.g. mental health, autism, learning disability).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092706-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Sep 2026 |
| Contract period | 1 Oct 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £663,000 |
| Contracts value | £663,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Devon County Council |
| Locality | EXETER, |
| Postcode area | Exeter |
| Postcode | EX2 4QD |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Newtown and St Leonard's |
| Westminster constituency | Exeter |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Age UK Devon |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 1 Oct 2026 at 10:40 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/092706-2026
- 17 Sep 2026 at 17:15 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/088430-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/092706-2026
  1st October 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/088430-2026
  17th September 2026 - Contract award notice on Find a Tender

## Notice URLs

- http://www.ageuk.org.uk/devon
- http://www.devon.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0774e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0774e0.json.