---
title: "Extension of Service Agreement relating to the provision of a passenger Wi-Fi system and associated services"
ocid: "ocds-h6vhtk-077508"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077508"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077508.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077508.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Thameslink Southern Great Northern Limited (TSGN)"
published: "2026-09-18"
---

# Extension of Service Agreement relating to the provision of a passenger Wi-Fi system and associated services

Buyer: Thameslink Southern Great Northern Limited (TSGN)  
Current stage: Award  
OCID: ocds-h6vhtk-077508

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## Summary

Thameslink Southern Great Northern Limited (TSGN) procured an extension to the service agreement for passenger Wi-Fi and associated operational services across its rolling stock fleet. The requirement covers the continued operation, maintenance and support of the onboard connectivity system, including the installed routers, gateways, antennas, software platform, remote monitoring tools, management portals and back-office systems. The work is passenger internet services delivered on trains operating across the United Kingdom, with the buyer based in London. This is a rail technology and managed connectivity requirement rather than a general internet service contract: the supplier must support an integrated onboard and back-office environment already deployed across the fleet. The procurement is categorised as services, with internet services as the stated classification.

The procurement is complete and was awarded by direct award under the utilities regime. Icomera UK Limited was selected for the single lot. The award date was 18 September 2026, with a planned contract signature milestone of 30 September 2026. The awarded value is £1,434,823.20 excluding VAT, or £1,721,787.84 including VAT. The contract period runs from 1 October 2026 to 31 March 2028. TSGN justified the direct award under Procurement Act 2023 Schedule 5, Item 7 for additional or repeat services. Its rationale is that Icomera designed, supplied and installed the existing system, and that changing supplier would create substantial integration, testing, certification, migration, service continuity and maintenance risks. The requirement was therefore limited to the incumbent supplier.

This award indicates demand from a major rail operator for suppliers able to design, install, operate, maintain and support passenger Wi-Fi across an operational rolling stock fleet. A credible competitor for a future requirement would need strong rail communications engineering, fleet-specific integration expertise and the capacity to manage onboard hardware, vehicle wiring, antenna systems, gateways, software and back-office platforms as one service. Experience of remote monitoring, technical support, testing, validation and certification would be important, alongside the operational discipline to protect passenger connectivity while trains remain in service. Suppliers would also need to demonstrate robust migration and commissioning capability, compatibility with established network architectures, and enough resource to support a large, distributed fleet without introducing competing platforms or avoidable service disruption.

## Notice

Extension of Service Agreement relating to the provision of a passenger Wi-Fi system and associated services on rolling stock and ongoing operational services

### Procurement Information

The contract relates to the design, installation, operation, maintenance and ongoing support of the passenger Wi-Fi system installed across the Authority's rolling stock fleet. Icomera is the incumbent provider and has designed, supplied and installed the existing onboard Wi-Fi infrastructure, including the onboard routers, gateways, antennas, software platform, remote monitoring tools, management portals and associated back-office systems. The current solution forms an integrated operational system that supports passenger connectivity and associated operational services across the fleet. A change of supplier would require the replacement, modification or reconfiguration of significant elements of the existing onboard hardware, software and communications architecture. This would create substantial technical and operational challenges, including: Integration risks between new and existing onboard communications equipment. Potential incompatibility with fleet-specific hardware, vehicle wiring, antenna systems and installed network architecture. The need for extensive testing, validation and certification activities to ensure continued safe and reliable operation on operational rolling stock. Increased risk of service disruption to passenger Wi-Fi services during transition and implementation. Additional maintenance and support complexity arising from the coexistence of multiple technology platforms and support arrangements. Significant operational resource requirements to manage migration, commissioning and acceptance activities across the fleet. The Authority has assessed whether reasonable alternatives exist and concluded that, within the required timeframe, there is no alternative supplier capable of providing the required extension and ongoing services without introducing disproportionate technical difficulties and operational risk. The requirement is therefore limited to the existing supplier because: The services are intrinsically linked to the proprietary solution currently deployed across the fleet. The supplier possesses unique technical knowledge of the installed system, its configuration and historical performance data. Continuity of service, maintenance, monitoring and support is dependent upon access to established systems, interfaces, software tools and operational arrangements already provided by Icomera. Replacing the supplier would require substantial technical redesign, equipment replacement and re-certification activities, resulting in disproportionate cost, complexity and operational disruption. Accordingly, the Authority considers that only Icomera can deliver the required services without causing disproportionate technical difficulties in operation and maintenance. The direct award is therefore justified under Procurement Act 2023 Schedule 5, Item 7 (Additional or Repeat Goods, Services or Works).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/088491-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Oct 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,434,823 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Thameslink Southern Great Northern Limited (TSGN) |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | EC3R 8AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bridge |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICOMERA UK LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72400000 - Internet services

## Release History

- 18 Sep 2026 at 09:50 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/088491-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/088491-2026
  18th September 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077508. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077508.json.