---
title: "BCU-DAP2-64184 - ECLO Abergele Hospital"
ocid: "ocds-h6vhtk-07758f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07758f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-07758f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-07758f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Betsi Cadwaladr University Health Board"
published: "2026-09-18"
---

# BCU-DAP2-64184 - ECLO Abergele Hospital

Buyer: Betsi Cadwaladr University Health Board  
Current stage: Award  
OCID: ocds-h6vhtk-07758f

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## Summary

Betsi Cadwaladr University Health Board commissioned ophthalmic community health services for patients, service users and families or carers across the central and west integrated health community. The service is based around ECLO support at Abergele Hospital and covers people of all ages affected by sight loss. Its scope includes person-centred needs screening, advice and emotional support, referrals and signposting, help with sight-loss certification and registration, falls-prevention advice, advocacy and navigation through health and social care services. The provider must work collaboratively with eye-clinic staff, multidisciplinary teams, statutory and third-sector organisations, patients and carers. It must also maintain service information and patient records, gather feedback, support evaluation and improvement, provide visual-awareness training, and contribute to meetings, audits, safeguarding, data protection and regulatory compliance.

The procurement used Direct Award Option 2 under the Health Services (Provider Selection Regime) (Wales) Regulations 2025, through a limited procedure without prior publication of a competition. RNIB was selected as the supplier for the single service lot, with one bid recorded. The award is active and the contract was signed on 18 September 2026 for £42,380. The published outcome followed an intention-to-award notice under the Welsh provider selection regime, with the standstill period beginning on publication and representations due by 11:59pm on 29 September 2026. Evaluation considered quality at 40%, value at 25%, collaboration and service sustainability at 10%, improving access and reducing health inequalities at 10%, and social responsibility at 15%. The lot is recorded as cancelled, although an active award and contract are also recorded.

This requirement indicates demand for a specialist sight-loss support service integrated into NHS ophthalmology and wider health and social care pathways. A credible provider would need staff able to offer practical, emotional and person-centred support to patients and carers, assess needs, make referrals, advocate for service users and explain certification and registration processes. Experience of multidisciplinary working, eye-clinic environments, safeguarding, GDPR, accurate patient-record management and quality-data entry would be important. The service also rewards organisations able to build referral routes with statutory and voluntary-sector partners, deliver basic visual-awareness training, support falls prevention and engage with audits, evaluation, feedback and continuous improvement. Providers should be able to support volunteers, maintain current information resources and demonstrate social value, collaboration, equitable access and sustainable delivery.

## Notice

Betsi Cadwaladr University Health Board are seeking a contract for ophthalmic services within the central and West integrated health community, including all ophthalmology patients, service users and families/carers.

### Lot Information

Lot 1

The service provider will be expected to work with Key stakeholders across ophthalmic services within the central and West integrated health community, including all ophthalmology patients, service users and families/carers. Collaborative working within the Multi-disciplinary team (MDT) will be a key aspect of this role. The service provider is expected to provide: -Provide advice, information, practical and emotional support, to people of all ages affected by sight loss. -Provide a person-centred screening of needs, signposting and referring patients to a wide range of services and organisations -Cultivate positive working relationships to establish and sustain referral routes with a range of health, statutory and third sector organisations. -Provide basic visual awareness training to eye clinic staff and others as required. -Act as a key contact to support patients, family members and carers to navigate their way through the variety of information, advice and support available. -To provide information and guidance on the certification and registration process for people with sight loss. To support eye clinic staff with the processing of the Certificate of Visual Impairment (CVI) -Maintain an up-to-date and comprehensive information resource relating to services available for people with sight loss. -Support patients, family, and carers with advice on falls prevention and refer to available services where appropriate. -When needed, act as an advocate for patients to navigate the complexities of the sight loss pathway to ensure they receive appropriate services. -Maintain accurate patient records and input quality data using multiple IT systems. -Engage patients to gather feedback on the ECLO service. Positively contribute to RNIB evaluation, monitoring and continuous improvement of the service. -Attend local clinical audit meetings, steering groups and other events to promote the benefits of the service to eye clinic and health and social care professionals. -Positively contribute to a range of local and national ECLO team meetings, networks, training, and information events. Attend mandatory ECLO seminars and take responsibility for own CPD. -Ensure that specific safeguarding risks, GDPR and regulatory requirements are understood, applied, and managed in line with relevant NHS and RNIB policies. -Support volunteers within the ECLO service and wider RNIB activities, where appropriate

### Procurement Information

Betsi Cadwaladr University Health Board are utilising Direct Award Option 2 under the Health Services (Provider Selection Regime) (Wales) Regulations 2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/088739-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £42,380 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Betsi Cadwaladr University Health Board |
| Locality | BANGOR |
| Postcode area | Llandudno |
| Postcode | LL57 2PW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL32 Gwynedd |
| Local authority | Gwynedd |
| Electoral ward | Y Faenol |
| Westminster constituency | Bangor Aberconwy |
| Delivery location | TLL13 Conwy and Denbighshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RNIB |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85323000 - Community health services

## Release History

- 18 Sep 2026 at 14:31 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/088739-2026

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07758f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-07758f.json.