---
title: "Digital Helpdesk System"
ocid: "ocds-h6vhtk-0775b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0775b9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0775b9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0775b9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Chelmsford City Council"
published: "2026-09-18"
---

# Digital Helpdesk System

Buyer: Chelmsford City Council  
Current stage: Award  
OCID: ocds-h6vhtk-0775b9

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0775b9.json)

## Summary

Chelmsford City Council procured a digital helpdesk system: software to support the Council’s digital help desk. This is a software and information-systems requirement, covering the supply of a technology platform rather than construction, consultancy or general IT support. The buying organisation is Chelmsford City Council, based in Chelmsford. Delivery is recorded within the United Kingdom, in the wider Chelmsford area. The requirement was organised as a single lot and relates to the Council’s own digital helpdesk service. It would suit software providers that develop, configure, implement or support service-desk and digital-helpdesk platforms for public-sector organisations. The selected solution is supplied by Hornbill Technologies Limited, an SME based in London, indicating a requirement that can be delivered by a specialist software business rather than only by a large systems integrator.

This procurement has been completed and awarded. Chelmsford City Council used a direct award below the applicable threshold, without competition, under the Procurement Act 2023. Hornbill Technologies Limited was selected as supplier. The contract was signed on 17 June 2026 and runs from 22 December 2026 to 21 December 2028. Its value is £44,000 excluding VAT and £52,800 including VAT. The tender status and the single lot are recorded as complete, while the resulting contract is active. The requirement was evaluated through the direct-award route rather than a competitive tender, so no scored criteria or competing-bid process is recorded. The award covers the software package and information systems needed for the digital helpdesk, with the contract applying to the Council’s digital-helpdesk provision.

For a future requirement of this kind, a credible competitor would need a proven digital helpdesk or service-management software product, with the practical capability to support a council’s internal digital support operation. The selected supplier is an SME specialising in this type of technology, showing that a focused software provider can meet the requirement without being a major generalist contractor. Useful strengths would include a configurable platform, dependable service delivery, user support, implementation and ongoing technical maintenance. Suppliers should be able to explain how their system would fit public-sector workflows, support Council staff and maintain reliable access over the life of the service. Experience supplying comparable local-authority or public-sector helpdesk environments would help demonstrate that the product is suitable for this buyer’s operational needs.

## Notice

Provision of a software system to provide the Councils digital help desk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/088826-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 22 Dec 2026 - 21 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £44,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Chelmsford City Council |
| Locality | CHELMSFORD |
| Postcode area | Chelmsford |
| Postcode | CM1 1JE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Marconi |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Hornbill Technologies Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Sep 2026 at 15:45 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/088826-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/088826-2026
  18th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.hornbill.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0775b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0775b9.json.