---
title: "Citytrax Professional Services"
ocid: "ocds-h6vhtk-0776b8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0776b8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0776b8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0776b8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "The Royal Borough of Kingston upon Thames"
published: "2026-09-21"
---

# Citytrax Professional Services

Buyer: The Royal Borough of Kingston upon Thames  
Current stage: Award  
OCID: ocds-h6vhtk-0776b8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0776b8.json)

## Summary

The Royal Borough of Kingston upon Thames procured professional services for Document Translate, a user-friendly web-based platform for rapid document translation. The service supports the council’s artificial intelligence adoption strategy, is intended to reduce translation costs and aims to improve access to council services for diverse communities. The requirement is classified under systems testing services, although its practical focus is the provision and use of an online translation platform. The appointed supplier is Citytrax Limited, a small and medium-sized enterprise based in Waterlooville. The work supports the Royal Borough of Kingston upon Thames and its service users in Kingston upon Thames. This is a technology-enabled language service rather than a conventional face-to-face translation assignment, so relevant suppliers are likely to provide hosted platforms, translation functionality and associated professional support.

The procurement has been completed and awarded through a direct award below the threshold without competition, outside a framework, using a waiver route. Citytrax Limited was awarded the single lot and the contract was signed on 21 May 2026. The contract runs from 21 May 2026 to 20 May 2027, with optional annual extensions if the service remains required; its maximum extent is 20 May 2031. The contract value is £30,000 excluding VAT and £36,000 including VAT. The awarded contract is active, while the tender status is complete. The recorded supplier is Citytrax Limited. The procurement was treated as below threshold, and the route selected was an incumbent-supplier direct award rather than a competitive tender. No separate evaluation weighting is recorded for this award.

For a supplier assessing future demand from this buyer, the procurement demonstrates an established need for a reliable, user-friendly online document translation platform that can deliver rapid results across council services. A credible competitor would need to combine practical translation capability with a hosted or web-based product that is straightforward for staff and service users to access. The requirement also favours suppliers able to support public-sector accessibility objectives, work with diverse communities and show how technology can contribute to an artificial intelligence adoption strategy and cost control. Experience in systems testing and maintaining dependable digital services would strengthen a proposition, as would the capacity to provide ongoing support and accommodate annual service continuation when required. The incumbent route indicates that continuity and familiarity with the council’s needs were commercially relevant.

## Notice

This contract is for the acquisition of Document Translate; a user-friendly, web-based platform designed for rapid translation. This move aligns with the Councils' AI adoption strategy, promises substantial cost savings, and significantly enhances service accessibility for our diverse communities. The route to market this is a Direct Award outside of a framework to the incumbent supplier Citytrax Limited and therefore a waiver is also required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/089285-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 May 2026 - 20 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £30,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | The Royal Borough of Kingston upon Thames |
| Locality | KINGSTON UPON THAMES |
| Postcode area | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITY TRAX LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72254100 - Systems testing services

## Release History

- 21 Sep 2026 at 15:33 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/089285-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/089285-2026
  21st September 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.kingston.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0776b8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0776b8.json.