---
title: "ESNEFT3327 Liberty Converse CX (Digital & Voice Edition)"
ocid: "ocds-h6vhtk-077780"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077780"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077780.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077780.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "East Suffolk and North Essex NHS Foundation Trust"
published: "2026-09-22"
---

# ESNEFT3327 Liberty Converse CX (Digital & Voice Edition)

Buyer: East Suffolk and North Essex NHS Foundation Trust  
Current stage: Award  
OCID: ocds-h6vhtk-077780

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## Summary

East Suffolk and North Essex NHS Foundation Trust commissioned a digital and voice customer-experience solution, Liberty Converse CX, for its Care Coordination Centre. The service supports the centre as a 24-hour, seven-day single point of access for community services across East and West Suffolk. Its operational scope includes managing high volumes of telephone calls and electronic referrals, and coordinating access to Integrated Neighbourhood Teams, REACT services and specialist community services. This is an information technology services requirement covering software, internet, support and related consultancy or development. Delivery is for community services across East and West Suffolk, with the buying organisation based in Colchester. The procurement was structured as one lot.

The procurement has been awarded and the tender is complete. East Suffolk and North Essex NHS Foundation Trust awarded the contract to Netcall Technology Limited, whose award is active. The contract was signed on 21 September 2026 for £205,416. The Trust used a limited procedure: an award without prior publication of a call for competition, justified on the basis that the supplier was the sole provider of the solution. One bid was recorded. Evaluation allocated 60% to cost, 30% to quality and 10% to social value. The procurement was covered by the Government Procurement Agreement. The single lot is recorded as cancelled, while the associated award and contract remain active.

This award demonstrates demand for integrated digital and voice customer-contact technology in NHS community-care operations. Suppliers competing for a similar requirement would need a credible platform for high-volume telephone handling and electronic referrals, with dependable support for a 24-hour, seven-day service. Relevant capability includes connecting callers and referrals to multiple community-service pathways, such as Integrated Neighbourhood Teams, REACT services and specialist services across East and West Suffolk. Competitors would also need to show strong service quality alongside competitive cost, because cost carried the greatest evaluation weighting, with quality and social value also assessed. The buyer’s sole-provider rationale means a future challenger would need to demonstrate a distinctive, fully supported solution rather than a loosely related IT service.

## Notice

The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West Suffolk. It manages high volumes of telephone calls and electronic referrals and coordinates access to a wide range of community services, including Integrated Neighbourhood Teams, REACT services and specialist community services across both East and West Suffolk.

### Lot Information

Lot 1

The Care Coordination Centre (CCC) is the 24-hour, 7-day single point of access for community services across East and West Suffolk. It manages high volumes of telephone calls and electronic referrals and coordinates access to a wide range of community services, including Integrated Neighbourhood Teams, REACT services and specialist community services across both East and West Suffolk.

### Procurement Information

Sole Provider of Provided Solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/089627-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £205,416 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | East Suffolk and North Essex NHS Foundation Trust |
| Locality | COLCHESTER |
| Postcode area | Colchester |
| Postcode | CO4 5JL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Colchester |
| Electoral ward | Mile End |
| Westminster constituency | Colchester |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Netcall Technology Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Sep 2026 at 13:21 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/089627-2026

## Notice URLs

- https://www.esneft.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077780. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077780.json.