---
title: "Invitation to Tender for Temporary Call Handling Services"
ocid: "ocds-h6vhtk-077794"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077794"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077794.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077794.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "South Ribble Borough Council"
published: "2026-09-22"
---

# Invitation to Tender for Temporary Call Handling Services

Buyer: South Ribble Borough Council  
Current stage: Award  
OCID: ocds-h6vhtk-077794

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077794.json)

## Summary

South Ribble Borough Council and Chorley Council jointly procure temporary call handling services for their shared Customer Services function. The requirement supports high-volume contact across revenues and benefits, waste, elections and general enquiries. The provider supplies flexible, responsive call handling capacity during demand peaks, resource pressures and unplanned disruptions, helping the councils maintain service levels and continuity while supporting a positive customer experience. This is a customer contact and office-support service rather than a permanent staffing requirement. Delivery covers the councils’ service areas in South Ribble and Chorley, Lancashire. Businesses relevant to this requirement include outsourced contact-centre operators, overflow call-handling providers and customer service specialists able to support public-sector enquiries across multiple service lines.

The procurement is complete and has been awarded following a below-threshold limited competition. It comprised one lot. CALLCARE LIMITED was selected as the supplier, with the award active. The contract was signed on 21 August 2026 and runs from 1 September 2026 to 31 March 2027. Its gross value is £63,375.01, inclusive of taxes, in GBP. The contract is below the applicable threshold. The councils’ requirement was evaluated through the limited competition route; the published outcome identifies the successful supplier but does not set out separate scoring criteria. The arrangement is for temporary call handling support across South Ribble and Chorley, with the contract period covering the specified service delivery window.

This award demonstrates demand from two local authorities for outsourced overflow and contingency call handling across several public services. A credible competitor for a future requirement would need to manage fluctuating contact volumes, provide responsive temporary capacity and maintain service continuity during staffing pressures or disruption. Relevant capability includes trained call handlers who can deal accurately and courteously with revenues and benefits, waste, elections and general enquiries, supported by dependable supervision, workforce planning and quality controls. Suppliers should be able to operate across the South Ribble and Chorley service areas and integrate their service with a council customer-services function. The award also indicates that a large specialist contact-handling provider can meet the councils’ need through a focused, below-threshold competition.

## Notice

Chorley Council and South Ribble Borough Council (the Council) operate a shared Customer Services function, managing high volumes of contact across a range of services including revenues and benefits, waste, elections and general enquiries. From time to time, the Council experiences peaks in demand, resource pressures, or unplanned disruptions that impact its ability to maintain target service levels. The Council is therefore seeking a flexible and responsive provider to deliver temporary call handling support to ensure continuity of service and maintain a positive customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/089665-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Sep 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £63,375 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | South Ribble Borough Council |
| Additional buyers | Chorley Council |
| Locality | LEYLAND |
| Postcode area | Preston |
| Postcode | PR25 1DH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | South Ribble |
| Electoral ward | Broadfield |
| Westminster constituency | South Ribble |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CallCare Ltd |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 22 Sep 2026 at 14:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/089665-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/089665-2026
  22nd September 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.callcare247.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077794. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077794.json.