---
title: "Audiology Insourcing"
ocid: "ocds-h6vhtk-0777d2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0777d2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0777d2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0777d2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST"
published: "2026-09-22"
---

# Audiology Insourcing

Buyer: JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-0777d2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0777d2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0777d2.json)

## Summary

James Paget University Hospitals NHS Foundation Trust procured an outsourced audiology service for patients referred by the Trust. The work covers audiology assessments, hearing-aid fitting, reassessment and related activity across the audiology pathway. Services are delivered at the Trust’s premises in Gorleston, Great Yarmouth. This is a healthcare service rather than a goods supply or construction project. The requirement is classified as medical hospital services (CPV 85111200) and is intended to support patients requiring planned audiology procedures and follow-up care. The selected supplier was ICS Operations, trading as Xyla Services, a large organisation based in London. The service was linked to the Trust’s need to manage patient waiting times and maintain access to planned treatment.

The procurement is complete and was awarded to ICS Operations trading as Xyla Services. The contract was awarded on 5 September 2026 and signed on that date, for the period 5 September 2026 to 4 March 2027. Its value is £45,312 including the stated contract value. The Trust used a limited award procedure without prior publication of a call for competition, under the urgent circumstances provision of the Provider Selection Regime for healthcare services. The justification was extreme urgency caused by an unforeseen clinical-staff issue, with risks of excessive waits, including 52-week and 65-week breaches. Evaluation recorded quality, focused on immediate safety and care-quality risks, at 100, and price at 80. One supplier submitted a bid. The award is active.

This award indicates demand for outsourced audiology capacity that can cover assessment, hearing-aid fitting, reassessment and related pathway activity within an NHS hospital setting. A credible competitor for similar work would need an established audiology workforce, the clinical capability to deliver the full pathway, and sufficient operational capacity to work at the Trust’s premises. The decision specifically favoured the ability to mobilise quickly, drawing on prior experience and workforce availability, while addressing immediate safety and quality-of-care risks. Suppliers should therefore be able to demonstrate reliable clinical delivery, rapid mobilisation and effective management of patient waiting lists and planned procedures. Evidence of maintaining care quality while supporting recovery from extended waits would be commercially relevant when this type of requirement is next considered by the Trust.

## Notice

The Service is for patients referred by the Head Provider for Audiology assessment, hearing aid fitting, reassessment and related Audiology pathway activity at the Head Provider's premises.

### Lot Information

Lot 1

The Service is for patients referred by the Head Provider for Audiology assessment, hearing aid fitting, reassessment and related Audiology pathway activity at the Head Provider's premises. This notice is confirmation of an award having been made due to an urgent circumstance, that this is an Urgent award. The lifetime contract value is PS45,312 and is between 05 September 2026 - 04 March 2027.

### Procurement Information

Patients would have experienced delayed procedures, resulting in extended waits and increased 52 and 65 week breaches. Delays to planned treatment increase the risk of deterioration in patients' clinical condition, pain, anxiety and avoidable emergency admissions. The situation was not foreseeable due to an unforeseen issue with clinical staff. Alternative providers could not realistically mobilise within the required timeframe. Xyla was able to mobilise at pace based on prior experience and workforce availability. A competitive PSR process would have delayed mobilisation and resulted in longer patient waits, undermining NHS England recovery requirements, including progress against 52-week and 65-week waits.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/089769-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £45,312 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST |
| Locality | GREAT YARMOUTH |
| Postcode area | Norwich |
| Postcode | NR31 6LA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Great Yarmouth |
| Electoral ward | Magdalen |
| Westminster constituency | Great Yarmouth |
| Delivery location | TLH14 Suffolk CC, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICS Operations Limited |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85111200 - Medical hospital services

## Release History

- 22 Sep 2026 at 15:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/089769-2026

## Notice URLs

- https://www.jpaget.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0777d2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0777d2.json.