---
title: "24hr Call Monitoring Services"
ocid: "ocds-h6vhtk-0777dc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0777dc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0777dc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0777dc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Westminster City Council"
published: "2026-09-22"
---

# 24hr Call Monitoring Services

Buyer: Westminster City Council  
Current stage: Award  
OCID: ocds-h6vhtk-0777dc

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## Summary

Westminster City Council procured 24-hour call monitoring and telecare monitoring services from Taking Care Personal Alarms Limited. The service is for monitoring personal alarms and responding to alarm calls, supporting the council’s telecare provision. This is a public-sector service requirement in the alarm-monitoring services category. The buying organisation is Westminster City Council, based in London, and the service is delivered for the council’s telecare users in Westminster. The requirement concerns a managed monitoring service rather than the supply of standalone alarm equipment. It is relevant to providers of personal alarm monitoring, telecare response and associated control-room services with the operational capability to support council-funded users.

The procurement is complete and has been awarded. Westminster City Council used a direct award under the light-touch regime, below the relevant threshold and without competition, to the current provider, Taking Care Personal Alarms Limited. The award was made on 16 April 2026. The active contract runs from 16 April 2026 to 15 April 2028, with an optional 12-month extension taking the maximum period to 15 April 2029. The value is £286,770 excluding VAT for the initial 24-month term, rising to £440,937 excluding VAT, or £529,124 including VAT, if the extension is exercised. There is one completed lot covering the full alarm-monitoring requirement.

For a supplier that did not win this procurement, the award demonstrates an established local-authority requirement for continuous telecare and personal alarm monitoring at a substantial service scale. A credible competitor for a future requirement would need a dependable 24-hour monitoring operation, the systems and procedures to receive and manage alarm calls, and the capacity to provide consistent service throughout the contract period. Experience of delivering telecare monitoring for public-sector or care-related users would be relevant, as would evidence of reliable call handling, escalation and service continuity. Suppliers should be able to operate within a light-touch public procurement environment and demonstrate that their monitoring service can support a council’s user base safely and consistently.

## Notice

The direct award of a contract to the current provider, under the Light-Touch Regime, for the provision of Telecare Monitoring Services to Taking Care Personal Alarms Limited (Company Number 01488490) for the period of 24+12 months commencing on 16 April 2026. This total contract value is estimated at PS286,770 excl. VAT (PS344,124 incl. VAT) for the 24-month term and PS440,937 excl. VAT (PS529,124.40 inc. VAT) if the 12-month extension is exercised.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/089788-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 16 Apr 2026 - 15 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £440,937 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Westminster City Council |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Taking Care Personal Alarms Ltd |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 22 Sep 2026 at 15:58 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/089788-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/089788-2026
  22nd September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.westminster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0777dc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0777dc.json.