--- title: "Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution" ocid: "ocds-h6vhtk-0777dd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0777dd" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0777dd.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0777dd.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "Capital City Partnership" published: "2026-09-22" --- # Provision of a Multi-Authority Employability, Case Management and Employer Relationship Management Solution Buyer: Capital City Partnership Current stage: Planning OCID: ocds-h6vhtk-0777dd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0777dd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0777dd.json) ## Summary Capital City Partnership intends to procure a multi-authority customer relationship management (CRM) and management information system (MIS) for employability, skills and related services. The service will cover Edinburgh, East Lothian, Fife, Midlothian, the Scottish Borders and West Lothian. It will support local authorities and delivery partners with participant and case management, referrals, action planning, intervention and outcome recording, employer engagement, vacancy management, programme management, reporting, document management and public-facing provider directories. The requirement includes hosting, technical support, maintenance, service management, governance and continuing software development. The existing regional platform supports frontline delivery, partnership working and performance management across the six local authority areas, with wider uses including community learning, work experience and placement management. This procurement is at the planning stage: Capital City Partnership has announced its intention to procure but has not invited tenders. The anticipated contract term is eight years, with an estimated total value of £1.5 million including the planned provision, support, maintenance and development services. The buyer expects a future notice on 30 October 2026. It is seeking supplier engagement before the procurement, particularly on long-term product development, customer engagement, technology innovation and a transparent commercial model. The proposed pricing approach comprises an annual service charge based on active user volumes, with implementation and transition costs separated from ongoing service costs, and transparent pricing for optional functionality and professional services. The procurement is expected to be covered by the Government Procurement Agreement. This will suit established CRM, case-management and management-information software suppliers able to deliver a secure, scalable, multi-organisation platform over a long service term. Relevant capability includes configurable forms and workflows, role-based access, referral and participant management, employer and vacancy management, reporting, document management, data import and export, secure data exchange, hosting, integration and public-facing directory functions. Suppliers should be prepared to support approximately 1,000 users across 110 organisations, 115,000 client records, 2.5 million recorded activities and interventions, 14,500 employer records and 17,000 vacancies. The buyer is looking for partners able to support additional users, organisations, reporting requirements, business processes, integrations and service models through continuous improvement, innovation and product development. ## Notice Capital City Partnership (CCP) intends to undertake a procurement exercise for the provision, support, maintenance and ongoing development of a Customer Relationship Management (CRM) and Management Information System (MIS). ### Lot Information Lot 1 Capital City Partnership (CCP) intends to undertake a procurement exercise for the provision, support, maintenance and ongoing development of a Customer Relationship Management (CRM) and Management Information System (MIS) covering - City of Edinburgh - East Lothian - Fife - Midlothian - Scottish Borders - West Lothian The platform supports service delivery across a wide range of organisations involved in employability, skills and related service delivery activities throughout the region. This Prior Information Notice is intended to provide advance notice of the procurement and to encourage engagement from suitably experienced suppliers. CCP currently operates an established regional CRM and Management Information System supporting service delivery across six Local Authority areas. The solution is used by approximately: - 1,000 users - 110 organisations - 115,000 client records - 2.5 million recorded activities and interventions - 14,500 employer records - 17,000 vacancy records The platform supports a range of operational and reporting requirements and provides a critical service supporting frontline delivery, partnership working and performance management. While the primary use of the system is employability and skills delivery, the platform is also used to support wider service delivery activities including Community Learning and Development, work experience and placement management, and public-facing provider directory functionality. CCP intends to procure a solution capable of supporting the current and future requirements of the partnership. The successful supplier will be expected to provide: - CRM and participant management functionality - Case management functionality - Referral management - Action planning and intervention recording - Outcome tracking and reporting - Employer engagement functionality - Vacancy management - Programme and project management functionality - Management information and reporting - Document management - Workflow and configuration tools - Hosting, support and maintenance services - Ongoing development and enhancement services - Service management and governance arrangements CCP is seeking a solution capable of supporting future growth, service development and innovation throughout the contract term of 8 years. The current solution operates in a multi-organisational environment supporting Local Authorities and a wide range of delivery partners. The platform currently supports: - Configurable forms and workflows - Multi-organisation access and permissions - Standard and customised reporting - Document management - Employer engagement and vacancy management - Data imports, exports and secure data exchange processes - Public-facing information directory functionality CCP currently operates a single core user model and is seeking a commercially sustainable and scalable approach to licensing and service provision. The successful supplier will be expected to work collaboratively with CCP throughout the contract term and support: - Continuous improvement - Product development - Service innovation - Additional reporting requirements - New business processes - Additional users and organisations - Future integration requirements - Additional service delivery models where required CCP is particularly interested in understanding how suppliers support long-term product development, customer engagement and technology innovation. CCP is seeking a transparent and scalable commercial model. The anticipated approach is based upon: - An annual service charge - Pricing predicated on active user volumes - Separation of implementation and transition costs from ongoing service costs - Transparent pricing for optional functionality and professional services ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/089792-2026 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Sep 2026 | | Submission deadline | Not specified | | Future notice date | 30 Oct 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Capital City Partnership | | Locality | EDINBURGH | | Postcode area | Not specified | | Postcode | Not specified | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLM7 Eastern Scotland, TLM72 Clackmannanshire and Fife, TLM73 East Lothian and Midlothian, TLM75 City of Edinburgh, TLM78 West Lothian, TLM91 Scottish Borders | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48445000 - Customer Relation Management software package - 72250000 - System and support services - 72260000 - Software-related services - 72267100 - Maintenance of information technology software - 72268000 - Software supply services - 72416000 - Application service providers ## Release History - 22 Sep 2026 at 16:01 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/089792-2026 ## Notice URLs - http://www.capitalcitypartnership.co.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843545 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=843545 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30291 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0777dd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0777dd.json.