---
title: "PRO005158-Services-Contract-System Integrator : Billing and CRM"
ocid: "ocds-h6vhtk-077807"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077807"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077807.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077807.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "United Utilities Water Limited"
published: "2026-09-23"
---

# PRO005158-Services-Contract-System Integrator : Billing and CRM

Buyer: United Utilities Water Limited  
Current stage: Tender  
OCID: ocds-h6vhtk-077807

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077807)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077807.json)

## Summary

United Utilities Water Limited is seeking a system integrator to deliver the target end state for its billing and customer relationship management environment. The services cover end-to-end systems integration, including solution design, system configuration, software integration, data migration, testing, deployment, transition to a future operating model, hypercare, and ongoing support and maintenance. The work is intended to support accurate billing, revenue assurance, regulatory compliance, operational efficiency, improved customer experience and modernised business processes in a regulated water utility. This is a services requirement for software integration consultancy, programming and consultancy, CRM development, implementation, configuration and data services. Delivery is for United Utilities’ operations, with the buyer based at Lingley Mere Business Park, Warrington.

The procurement has reached tender: United Utilities invited offers through an open competitive flexible procedure. It uses an accelerated, multi-stage process to assess capability, capacity, technical solutions and commercial proposals, with the option to reduce bidders between stages and award on initial tenders. Enquiries were due by 16 October 2026 at 11:00, and tenders by 18 December 2026 at 12:00. The contract period is 19 April 2027 to 18 April 2032. The estimated value is £10,000,000, or £12,000,000 including gross amounts, in GBP. Award is due by 19 March 2027. There is one lot. Evaluation is based on experience at 60%, cyber security at 20%, and data protection at 20%.

This opportunity suits established system integrators and technology consultancies able to lead a complex transformation from design through implementation and live-service support. Strong experience delivering billing and CRM platforms, configuring and integrating enterprise systems, migrating data, testing, deploying solutions and managing transition into a future operating model will be important. Suppliers should be able to provide hypercare and ongoing maintenance after deployment, while supporting revenue assurance, regulatory compliance, operational efficiency and customer service in a regulated utility setting. The evaluation gives greatest weight to relevant experience, so bidders with a credible record of comparable end-to-end programmes are well placed. Cyber security and data protection are also explicit evaluation areas, requiring demonstrable controls and delivery capability in both disciplines.

## Notice

System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/089879-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2026 |
| Submission deadline | 18 Dec 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 19 Apr 2027 - 18 Apr 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | £10,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | United Utilities Water Limited |
| Locality | WARRINGTON |
| Postcode area | Warrington |
| Postcode | WA5 3LP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Great Sankey North and Whittle Hall |
| Westminster constituency | Warrington South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services
- 72212445 - Customer Relation Management software development services
- 72227000 - Software integration consultancy services
- 72263000 - Software implementation services
- 72265000 - Software configuration services
- 72300000 - Data services

## Release History

- 23 Sep 2026 at 01:02 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/089879-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/089879-2026
  23rd September 2026 - Tender notice on Find a Tender

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=109369&TID100114414&B=
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.unitedutilities.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077807. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077807.json.