---
title: "Passenger Information System Maintenance & Support"
ocid: "ocds-h6vhtk-077822"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077822"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077822.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077822.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT UK EAST MIDLANDS LIMITED"
published: "2026-10-02"
---

# Passenger Information System Maintenance & Support

Buyer: TRANSPORT UK EAST MIDLANDS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-077822

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## Summary

Transport UK East Midlands Limited (East Midlands Railway) procured maintenance and support services for the Passenger Information System fitted to its train units. The work concerns keeping the onboard system functioning so that passengers can receive live information affecting their journeys. This is a railway IT support service, covering an existing system rather than a new passenger information installation. The equipment is associated with train units, and the stated delivery location is the United Kingdom. The requirement sits within East Midlands Railway’s rail operations and addresses the need to maintain passenger-facing information services across its trains.

The procurement is complete and was awarded to TrainFX Limited, a Derby-based supplier. East Midlands Railway used a direct award, citing TrainFX as the original equipment manufacturer and owner of the intellectual property rights; the rolling stock company is responsible for installing the system when trains are built. The award date was 2 October 2026. The award value is £378,000 excluding VAT (£453,600 including VAT). The contract period runs from 20 October 2026 to 31 March 2030, with an option to extend by up to 12 months at East Midlands Railway’s discretion, based on acceptable performance and with 90 days’ notice. There was one lot. The award is recorded as pending.

This award demonstrates demand for specialist support of an established passenger information system used on East Midlands Railway train units. The selected supplier’s position as the original equipment manufacturer and intellectual property owner was the stated basis for the direct award, so a future competitor would need to establish credible rights and technical capability to maintain and support the same system. Relevant strengths would include experience with the installed equipment, the ability to sustain reliable onboard passenger information, and capacity to support train units in operational service. The requirement is a focused railway IT maintenance contract, rather than a broad rail technology programme; suppliers without access to the system’s proprietary technology or suitable product-specific expertise are unlikely to match the stated basis for selection.

## Notice

Provision of Maintenance and Support Services for the Passenger Information System on train units

### Procurement Information

The Rolling Stock Company (ROSCO) is responsible for the installation of the Passenger Information System at the time the train is built and the supplier is the original equipment manufacturer and owner of the IPR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093130-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Sep 2026 |
| Contract period | 20 Oct 2026 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £378,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT UK EAST MIDLANDS LIMITED |
| Locality | LONDON |
| Postcode area | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRAINFX LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Oct 2026 at 09:36 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/093130-2026
- 23 Sep 2026 at 09:23 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/089923-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/093130-2026
  2nd October 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/089923-2026
  23rd September 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.trainfx.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077822. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077822.json.