---
title: "People Operations Services to BSW ICB"
ocid: "ocds-h6vhtk-077851"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077851"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077851.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077851.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board"
published: "2026-09-23"
---

# People Operations Services to BSW ICB

Buyer: NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board  
Current stage: Award  
OCID: ocds-h6vhtk-077851

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## Summary

NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board procured People Operations services to support its workforce. The service covers recruitment and resourcing; payroll input and people systems; HR triage, informal casework and job evaluation; people information and audit; and people administration. The requirement is for a high-quality, responsive service that supports effective organisational systems and people management. The award describes personnel and payroll services, with delivery in Wiltshire. The underlying service supports seven integrated care boards as well as the outgoing provider, although this award is for the named ICB.

The procurement is complete and Delt Shared Services Limited was selected through an informal selection process and due diligence, followed by a direct award. The stated rationale was the fixed timetable for transferring an essential service and the need to maintain continuity, rather than redesign it before transfer. The award was made on 23 September 2026. Its value is £174,659 excluding VAT and £209,590 including VAT. The contract period runs from 1 December 2026 to 30 November 2027. The service is structured as one lot. No evaluation criteria are set out in the published procurement data; the selection rationale records that the provider was chosen after an informal process across southern England and due diligence.

For suppliers considering this buyer’s future People Operations requirement, the award indicates demand for an integrated, operational HR service rather than a standalone recruitment or payroll product. Credible providers would need to cover recruitment and resourcing, payroll inputs and systems, HR triage and informal casework, job evaluation, workforce information and audit, and administration. The rationale also makes continuity a central requirement: the service, workforce, systems and established processes were to transfer together, with transformation deferred. Suppliers therefore need the capacity and operational discipline to sustain several connected functions during organisational change, and to maintain a reliable service for an ICB workforce. The source does not state formal accreditation, qualification or experience thresholds.

## Notice

A high quality, dynamic and customer focused People Operations Service that is committed to proactively supporting the continued creation and use of effective organisational systems and approaches to people management. This includes, but is not limited to: * Recruitment and Resourcing * People Pay, Input and Systems * People Support - HR triage, informal casework and job evaluation * People Information and Audit * People Administration

### Procurement Information

SCW CSU (the incumbent) is closing on 31st March 2027 as part of the overarching NHS changes and restructures, and specifically the closure of CSUs. SCW's People Operations service, which currently supports seven ICBs and SCW, comprises of approximately 39 WTE staff, and needs to transfer to a new host organisation by 1 December 2026. The transfer deadline is fixed and the overriding priority agreed with customer Chief Personnel Officers is safe, effective and uninterrupted service continuity. People Operations Services are a required function, and to not have a continuous functioning service would cause significant harm and distress to the customer workforce, likely resulting in personal hardship. Given the compressed timescale, the participating ICBs agreed that it would not be appropriate to attempt to redesign or transform the service before transfer. The agreed approach is therefore a short-term lift-and-shift transfer, maintaining the existing service, workforce, systems, processes and ways of working, with transformation and development of the future operating model taking place subsequently. In line with regulations, an informal selection process was undertaken across the South of England, and Delt Shared Services Ltd was selected as the preferred provider following this and other due diligence.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/089994-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Dec 2026 - 30 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £174,659 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board |
| Locality | CHIPPENHAM |
| Postcode area | Swindon |
| Postcode | SN15 1GG |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Chippenham Monkton |
| Westminster constituency | Chippenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Delt Shared Services Ltd |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79631000 - Personnel and payroll services

## Release History

- 23 Sep 2026 at 10:37 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/089994-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/089994-2026
  23rd September 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.deltservices.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077851. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077851.json.