---
title: "Debt Collection Services: Student & Commercial"
ocid: "ocds-h6vhtk-0778de"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0778de"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0778de.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0778de.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Oxford Brookes University"
published: "2026-09-23"
---

# Debt Collection Services: Student & Commercial

Buyer: Oxford Brookes University  
Current stage: Award  
OCID: ocds-h6vhtk-0778de

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## Summary

Oxford Brookes University procured student and commercial debt collection services for its Oxford operations. The work covers immediate recovery of student debts, including tuition fees, accommodation charges and other institutional fees, alongside commercial debts such as business-to-business accounts, research contracts and facility-hire fees. Student collections are intended to use a sensitive approach consistent with higher education student welfare. The requirement brings education-sector debt recovery together with commercial account collection, serving the university’s need to recover different types of overdue income. The procurement falls within legal services, specifically debt collection.

The procurement is complete and the contract was awarded to Wilkin Chapman Rollits. Oxford Brookes University used a direct award call-off from the London Universities Purchasing Consortium’s competitively tendered debt recovery framework, without a separate competition. The stated rationale was urgency and rapid deployment, using a framework supplier whose solution met objective criteria including capability, pricing and existing systems integration. The recorded award covered the sole lot, but that lot is marked cancelled; the award and contract are recorded as active. The contract value is £400,000. It was signed on 1 August 2026; no contract end date or award date is recorded. Price was the stated evaluation criterion. One bid was recorded.

For suppliers seeking to compete for a similar Oxford Brookes requirement in future, this award indicates demand for both student and commercial debt recovery under one service. Credibility would depend on the ability to handle tuition, accommodation and institutional charges with an ethical, welfare-aware approach, as well as recover business-to-business accounts, research-contract debts and facility-hire fees. The buyer’s stated rationale also points to the importance of rapid mobilisation, value for money and compliance with procurement requirements. Wilkin Chapman Rollits was cited as having ISO 27001 information-security certification, Financial Conduct Authority compliance and adherence to the Credit Services Association Code of Practice. Its existing software interface with the university’s finance system and ability to work within capped, no-win-no-fee commission rates were further advantages. These are evidence of the capabilities this buyer valued, not confirmed mandatory requirements.

## Notice

Provision of student and commercial debt collection services

### Procurement Information

The Contracting Authority requires compliant, ethical, and high-performance debt collection services across two primary portfolios: Student Debt (tuition fees, accommodation fees, and institutional charges requiring soft-touch handling aligned with higher education student welfare frameworks) and Commercial Debt (B2B commercial accounts, research contracts, and facility hire fees). To ensure rapid deployment, value for money, and full compliance with public procurement legislation, the Authority is executing a Direct Award call-off against the London Universities Purchasing Consortium (LUPC) Framework PFB5062 (Debt Recovery Services). Framework PFB5062 was competitively tendered by LUPC on behalf of UKUPC member institutions in compliance with UK public procurement rules. The Framework User Guide permits Direct Award call-offs where the supplier provides the most economically advantageous solution based on the objective criteria established within the framework agreement, such as specific Lot capabilities, pricing structure, and existing technical integration. Utilizing an established consortium framework satisfies all regulatory obligations for competition without requiring a standalone, redundant tender process. Wilkin Chapman was rigorously evaluated during the LUPC PFB5062 tender process for operational capability, data security standards (ISO 27001), Financial Conduct Authority (FCA) compliance, and adherence to the Credit Services Association (CSA) Code of Practice. Furthermore, Wilkin Chapman holds pre-established software interface compatibility with the Authority's financial system, eliminating system configuration fees, reducing onboarding risks, and maintaining cash flow during critical academic collection periods. Pricing under this call-off is governed by the capped commission rates established under LUPC Framework PFB5062, ensuring pre-negotiated, sector-benchmarked "no win, no fee" contingency rates.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/090258-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £400,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Oxford Brookes University |
| Locality | OXFORD |
| Postcode area | Oxford |
| Postcode | OX3 0BP |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Churchill |
| Westminster constituency | Oxford East |
| Delivery location | TLJ14 Oxfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Wilkin Chapman Rollits |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79100000 - Legal services

## Release History

- 23 Sep 2026 at 15:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/090258-2026

## Notice URLs

- https://www.brookes.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0778de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0778de.json.