---
title: "Direct Award for a Case Management System"
ocid: "ocds-h6vhtk-077917"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077917"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077917.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077917.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Dundee City Council"
published: "2026-09-24"
---

# Direct Award for a Case Management System

Buyer: Dundee City Council  
Current stage: Award  
OCID: ocds-h6vhtk-077917

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077917.json)

## Summary

Dundee City Council procured a customer relationship management and case management software system for its council advice services. The system is intended to support service delivery and reporting for those services, with delivery in Dundee. The requirement was for software and information systems rather than consultancy or general IT support. The selected product was AdvicePro, which the council identified as meeting the service’s technical and functional needs, including the Scottish National Standards for Information and Advice Providers framework. The procurement was handled by Dundee City Council and covered a single requirement for council advice services CRM software.

The procurement is complete and the contract was awarded to AdviceUK. The contract was signed on 18 March 2026, with a stated value of £100,000. The published procurement information gives no contract period. The council used a limited direct award without prior publication of a competition, citing the absence of competition for technical reasons: it identified AdvicePro as the only solution that demonstrably met the service’s technical and functional requirements. There was one lot, for the council advice services CRM software. The stated evaluation basis refers to quality and price, but gives no further detail on how those criteria were weighted or applied. One bid was recorded for the requirement.

For suppliers considering similar council advice-services CRM work, this award shows that compatibility with service delivery and reporting needs is central, alongside demonstrable compliance with the Scottish National Standards for Information and Advice Providers framework. A credible competitor would need to show that its system meets the required technical and functional requirements in practice, and to evidence how it supports advice-service operations and reporting. The council’s stated reason for selecting AdvicePro was that it was the only solution identified as meeting those requirements, so a future alternative would need to overcome that incumbent advantage with clear evidence of equivalent suitability. This is a software requirement for a local authority advice service, rather than a broad council-wide systems contract; suppliers should be able to deliver and support a focused CRM and case-management system for that setting.

## Notice

Provision of Council Advice Services CRM Software

### Procurement Information

The contract has been awarded without prior publication on the basis that competition is absent for technical reasons. AdvicePro is the only solution identified that demonstrably meets the technical and functional requirements of the service, including compliance with the Scottish National Standards for Information and Advice Providers framework. The system is widely used by Local Authorities across Scotland and provides the functionality required to support service delivery and reporting requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/090372-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £100,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Dundee City Council |
| Locality | DUNDEE |
| Postcode area | Dundee |
| Postcode | DD1 1QE |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM03 Angus and Dundee City |
| Local authority | Dundee City |
| Electoral ward | Maryfield |
| Westminster constituency | Dundee Central |
| Delivery location | TLM71 Angus and Dundee City |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AdviceUK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Sep 2026 at 08:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/090372-2026

## Notice URLs

- http://www.dundeecity.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843866
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00220

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077917. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077917.json.