---
title: "Customer Insight Services"
ocid: "ocds-h6vhtk-077984"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077984"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077984.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077984.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NSAH (ALLIANCE HOMES) LIMITED"
published: "2026-09-24"
---

# Customer Insight Services

Buyer: NSAH (ALLIANCE HOMES) LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-077984

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077984.json)

## Summary

NSAH (Alliance Homes) Limited commissioned customer insight services to understand residents’ experiences and satisfaction. The work covers a customer research panel, seven transactional surveys and a Tenant Satisfaction Measures survey. The requirement is for research services, delivered in the United Kingdom. Alliance Homes is the buying organisation. This is a focused programme combining ongoing panel research with surveys linked to customer transactions and tenant satisfaction, rather than a general research commission. The selected supplier was Maru/EDR Limited, a Southampton-based research business. The service supports customer insight for Alliance Homes and provides a recurring example of the research activities this housing provider procures.

The procurement is complete and the contract is active. Alliance Homes used a direct award below the applicable threshold without competition. Maru/EDR Limited was selected. The contract was signed on 10 September 2026 and runs from 10 September 2026 to 9 September 2027. Its gross value is £206,640. The single lot covers the customer research panel, seven transactional surveys and the Tenant Satisfaction Measures survey. The recorded procurement information does not set out evaluation criteria or a competitive selection process; the stated route was a direct award without competition. The contract period and value relate to the awarded services as a whole, and the award names Maru/EDR Limited as the supplier.

For research firms considering similar work for Alliance Homes, the award indicates demand for a combination of resident panel research, transactional feedback surveys and Tenant Satisfaction Measures surveying. A credible competitor would need to show it can design and operate a customer research panel while also delivering multiple surveys tied to service interactions and tenant satisfaction. The scope calls for a joined-up research service across different feedback channels, with the capacity to manage seven transactional surveys alongside the panel and the TSM survey. The selected supplier is a Southampton-based SME, demonstrating that this requirement was delivered by a specialist research business rather than necessarily requiring a large corporate provider. The buyer and requirement point to housing-sector customer insight, so relevant experience with residents and tenant satisfaction would be commercially pertinent.

## Notice

Provision of customer insight services which includes a Customer Research Panel, 7 x Transactional Surveys, Tenant Satisfaction Measures (TSM) Survey. This contract commences on 10th September 2026 and terminates on 9th September 2027.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/090580-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 10 Sep 2026 - 9 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £206,640 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NSAH (ALLIANCE HOMES) LIMITED |
| Locality | PORTISHEAD |
| Postcode area | Bristol |
| Postcode | BS20 7AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK61 North Somerset |
| Local authority | North Somerset |
| Electoral ward | Portishead East |
| Westminster constituency | North Somerset |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | eDigitalResearch plc |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 24 Sep 2026 at 13:39 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/090580-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/090580-2026
  24th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.theharrispoll.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077984. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077984.json.