---
title: "Customer Financial wellbeing research service"
ocid: "ocds-h6vhtk-077990"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077990"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077990.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077990.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Money and Pensions Service"
published: "2026-09-24"
---

# Customer Financial wellbeing research service

Buyer: Money and Pensions Service  
Current stage: Award  
OCID: ocds-h6vhtk-077990

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077990)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077990.json)

## Summary

The Money and Pensions Service commissioned a multi-year research service to measure financial wellbeing outcomes among users of its services. The work is customer-focused research, intended to assess the outcomes associated with MaPS services. The procurement was for one requirement, delivered in Bedfordshire, as indicated by the delivery location in the source data. The buyer is the Money and Pensions Service, the public body responsible for the work. This is a specialist research assignment rather than a general financial advice or service-delivery contract: its central purpose is to gather evidence about whether and how service users’ financial wellbeing changes. Research providers with experience designing and delivering outcome measurement for public services are the closest fit.

The procurement is complete and the contract was awarded to IFF Research Ltd. The contract was signed on 14 September 2026 and is active. Its value is £3,639,841.07. The requirement was handled as a call-off from a Crown Commercial Service framework, using an award procedure without a prior published competition; three bids were recorded. There was one lot, but its status is listed as cancelled while the award and contract are active, so the published outcome data is inconsistent on this point. The stated evaluation basis was price per quality point. The source provides no award date or contract-period dates, so the contract’s duration and the timing of the award cannot be stated.

This award demonstrates demand from the Money and Pensions Service for multi-year research measuring financial wellbeing outcomes among users of its services. A credible competitor for a future requirement of this kind would need to design and deliver robust research that can assess changes in wellbeing linked to public-facing services, and provide evidence useful to the buyer. The awarded work was substantial in scale and was purchased through a Crown Commercial Service framework, so suppliers seeking comparable work should consider both the capacity to sustain a multi-year research programme and access to the relevant framework route. Three bids were recorded, indicating competition for this assignment. The stated price-per-quality-point basis means suppliers would need to combine a competitive price with a strong-quality research proposal.

## Notice

This procurement seeks to procure a contract for the delivery of multi-year research initiative to measure financial wellbeing outcomes for MaPS service users

### Lot Information

Lot 1

This procurement seeks to procure a contract for the delivery of multi-year research initiative to measure financial wellbeing outcomes for MaPS service users. Additional information: Price per quality point

### Procurement Information

Call-off from a CCS framework agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/090594-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,639,841 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Money and Pensions Service |
| Locality | BEDFORD |
| Postcode area | Milton Keynes |
| Postcode | MK42 9AB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH24 Bedford |
| Local authority | Bedford |
| Electoral ward | Cauldwell |
| Westminster constituency | Bedford |
| Delivery location | TLH24 Bedford |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF Research |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 24 Sep 2026 at 13:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/090594-2026

## Notice URLs

- https://maps.org.uk/en

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077990. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077990.json.