---
title: "Contact Centre Platform"
ocid: "ocds-h6vhtk-0779fd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0779fd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0779fd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0779fd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "United Lincolnshire Teaching Hospitals NHS Trust"
published: "2026-10-01"
---

# Contact Centre Platform

Buyer: United Lincolnshire Teaching Hospitals NHS Trust  
Current stage: Award  
OCID: ocds-h6vhtk-0779fd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0779fd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0779fd.json)

## Summary

United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust jointly procured a cloud-hosted contact centre platform, including support and maintenance. The platform is intended to support contact centre operations across both NHS trusts. This is a software and information systems requirement (CPV 48000000), with delivery in Lincolnshire, England.

The procurement is complete: Netcall Technology Limited was selected and the contract was signed on 24 September 2026. The award was made on 21 September 2026. The contract runs from 25 September 2026 to 24 September 2029, with an option to extend by one year, to 24 September 2030. Its stated value, including the extension and excluding VAT, is £532,594. The buyer used a call-off under the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework, using a selective procedure. There was one lot. No separate evaluation criteria are recorded.

This award demonstrates demand from two Lincolnshire NHS trusts for a hosted contact centre platform backed by continuing support and maintenance. Suppliers best placed for a comparable future requirement would be able to deliver and maintain a cloud contact centre service suitable for NHS organisations, and provide reliable support throughout a multi-year contract. The selected supplier, Netcall Technology Limited, is recorded as an SME, showing that a smaller supplier won this requirement. The route used was a call-off from the NHS Shared Business Services framework for patient and citizen communication, engagement and hybrid mail solutions; familiarity with that framework and its requirements would therefore be commercially relevant. The contract’s potential four-year term indicates a sustained service commitment rather than a one-off software supply.

## Notice

The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust. This contract is for 3 years with one further option to extend for 1 year. The full value of the contract including extensions is PS532,594 excluding VAT. This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092746-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Award under framework |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Sep 2026 |
| Contract period | 25 Sep 2026 - 24 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £532,594 |
| Contracts value | £532,594 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | United Lincolnshire Teaching Hospitals NHS Trust |
| Additional buyers | Lincolnshire Community Health Services NHS Trust |
| Locality | LINCOLN |
| Postcode area | Lincoln |
| Postcode | LN2 5QY |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Abbey |
| Westminster constituency | Lincoln |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Netcall Technology Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Oct 2026 at 11:23 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/092746-2026
- 24 Sep 2026 at 19:49 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/090765-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/092746-2026
  1st October 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/090765-2026
  24th September 2026 - Contract award notice on Find a Tender

## Notice URLs

- https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-050972
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.lincolnshirecommunityhealthservices.nhs.uk
- https://www.ulh.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0779fd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0779fd.json.