---
title: "NEL Interpreting and Translation Service"
ocid: "ocds-h6vhtk-077a16"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077a16"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077a16.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077a16.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS North East London Integrated Care Board"
published: "2026-09-25"
---

# NEL Interpreting and Translation Service

Buyer: NHS North East London Integrated Care Board  
Current stage: Award  
OCID: ocds-h6vhtk-077a16

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077a16)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077a16.json)

## Summary

NHS North East London Integrated Care Board commissioned interpreting and translation services for general practice. The service covers face-to-face, telephone and video interpreting, as well as British Sign Language (BSL). Delivery is across Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest. The procurement was managed by NHS London Commercial Hub on the ICB’s behalf through a mini-competition under the NHS Shared Business Services interpreting and translation framework, Lot 6, described as a one-stop shop. This is a health and social care service requirement focused on supporting communication between general practices and patients across North East London.

The procurement is complete and awarded to Word360 Limited. The award is recorded as active, and the contract is also active; it was signed on 25 September 2026. The contract value is £2,555,416.99. The lot description states that the service is due to start on 1 December 2026, with an initial 36-month term and an option for the ICB to extend by 12 months, subject to its approval. The buyer used an open procedure and ran a mini-competition under the framework. Evaluation weighted the technical submission at 70% and the financial model at 30%; a procurement-specific questionnaire was also listed. Fourteen bids were recorded for the lot.

This award shows recurring demand from the ICB for a broad, coordinated interpreting and translation service supporting general practice across five North East London boroughs. A credible competitor would need the operational capacity to provide face-to-face, telephone and video interpreting alongside British Sign Language, and to organise delivery across multiple local areas and GP practices. The successful provider was Word360 Limited, and the competition attracted 14 bids, indicating a competitive market. The evaluation placed greater weight on technical quality than price, so suppliers would need to demonstrate a strong service model and the ability to deliver reliably, as well as a financially sound offer. Experience managing a one-stop-shop service through a framework mini-competition would be relevant.

## Notice

NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest.

### Lot Information

Lot 1

NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest. The Procurement is being managed by NHS London Commercial Hub (NHS LCH) hosted by NHS North East London, on behalf of NEL ICB, in connection with a Mini Competition under SBS Framework, Interpreting and Translation Services, Reference: SBS/10519, Lot 6, One Stop Shop. This contract will go live on 1st December 2026. The initial contract will be for 36 months with an option to extend by 12 months at the discretion of NEL ICB.

Options: 12 Month extension subject to authority approval

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/090807-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,555,416 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS North East London Integrated Care Board |
| Locality | CANARY WHARF, LONDON |
| Postcode area | East London |
| Postcode | E14 5HJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Blackwall & Cubitt Town |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Word360 Limited |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 25 Sep 2026 at 09:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/090807-2026

## Notice URLs

- https://northeastlondon.icb.nhs.uk/
- https://ted.europa.eu/udl?uri=TED:NOTICE:123456-2020:TEXT:EN:HTML
- https://www.find-tender.service.gov.uk/Notice/081926-2025

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077a16. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077a16.json.