---
title: "Out of Hours Emergency Repairs Call Handling Service"
ocid: "ocds-h6vhtk-077a3a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077a3a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077a3a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077a3a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Community Gateway Association"
published: "2026-09-25"
---

# Out of Hours Emergency Repairs Call Handling Service

Buyer: Community Gateway Association  
Current stage: Award  
OCID: ocds-h6vhtk-077a3a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077a3a.json)

## Summary

Community Gateway Association Limited, based in Preston, bought an out-of-hours emergency call-handling service for its residents. The work is telephone answering for emergency repairs: receiving residents’ calls outside normal hours and handling them for the association. The service is delivered in North West England.

The procurement is complete and the contract is active. Careium UK Limited was selected as supplier. The contract was signed on 4 March 2026 and runs from 26 March 2026 to 25 March 2029. Its value is £143,935 excluding VAT (£172,722 including VAT). It was a below-threshold procurement; the published process information does not identify a more specific procedure or evaluation basis.

For suppliers considering similar work for Community Gateway Association, this award demonstrates demand for a dedicated out-of-hours emergency repairs call-handling service for residents. A credible competitor would need to show it can answer and handle emergency repair calls outside normal hours, with the operational capacity and service experience to support the association’s residents across North West England. Careium UK Limited, identified as an SME, was selected for this service.

## Notice

The scope of the Contract is the provision of an Out of Hours Emergency Call Handling Service (the Service) for CGA Residents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/090863-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 26 Mar 2026 - 26 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £143,935 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Community Gateway Association |
| Locality | PRESTON |
| Postcode area | Preston |
| Postcode | PR2 2DW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | Ashton |
| Westminster constituency | Preston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Careium |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 25 Sep 2026 at 10:32 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/090863-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/090863-2026
  25th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077a3a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077a3a.json.