---
title: "Hornbill Subscription and Maintenance"
ocid: "ocds-h6vhtk-077aab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077aab"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077aab.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077aab.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Financial Ombudsman Service"
published: "2026-09-25"
---

# Hornbill Subscription and Maintenance

Buyer: Financial Ombudsman Service  
Current stage: Award  
OCID: ocds-h6vhtk-077aab

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077aab.json)

## Summary

The Financial Ombudsman Service bought licensing, support and maintenance for its Hornbill service management software. The requirement covers the software subscription and ongoing assistance to maintain and support the service management system. It is an IT software and support service (CPV 72000000), rather than a purchase of general IT consultancy or bespoke software development. The buyer is the Financial Ombudsman Service, based in London, and the delivery location is recorded as the United Kingdom. The contract was awarded to Hornbill Technologies Limited, the software provider named in the procurement. This is a focused software-specific requirement: suppliers would need to provide or support Hornbill service management software and cover its licensing, maintenance and support needs.

The procurement is complete and the contract was awarded to Hornbill Technologies Limited. The award was made on 17 September 2026; the contract is recorded as active and signed on that date. Its value is £245,490.72. The buyer used a limited call-off procedure under the Crown Commercial Service G-Cloud 14 framework, Lot 2 for cloud software, without publishing a prior call for competition. One bid was recorded. Price was the stated award criterion. The tender contained one lot covering the licensing, support and maintenance requirement, although that lot is marked cancelled while the award and contract are recorded as active. No contract period dates or duration are provided in the data, so the length of the agreement cannot be established from these details.

This award demonstrates demand from the Financial Ombudsman Service for a continuing subscription, support and maintenance arrangement for Hornbill service management software, procured through the G-Cloud cloud software framework. A credible competitor when this buyer next purchases the requirement would need to supply or support the Hornbill platform, manage its software licensing, and deliver reliable ongoing maintenance and user support. The incumbent was a specialist software supplier, and the recorded competition consisted of a single bid, with price the stated basis for evaluation. Suppliers should therefore be able to meet the technical and service requirements for this specific platform and offer a competitive price through the relevant framework call-off route. The work is suited to providers with the product capability and support capacity to maintain a business-critical service management system, rather than firms offering unrelated IT services.

## Notice

Licencing support and maintenance for Hornbill service management software.

### Lot Information

Lot 1

Licensing, support and maintenance for Hornbill service management software.

### Procurement Information

The contract was awarded as a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2 Cloud Software. The award was made in accordance with the call-off procedure provided under the framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/091037-2026 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £245,490 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Financial Ombudsman Service |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Hornbill Technologies Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Sep 2026 at 14:21 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/091037-2026

## Notice URLs

- https://www.financial-ombudsman.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077aab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077aab.json.