---
title: "NHSR_485 NHS Resolution Pega Cloud Support, Maintenance and Development Services"
ocid: "ocds-h6vhtk-077ac5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077ac5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077ac5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077ac5.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS Resolution"
published: "2026-10-01"
---

# NHSR_485 NHS Resolution Pega Cloud Support, Maintenance and Development Services

Buyer: NHS Resolution  
Current stage: Planning  
OCID: ocds-h6vhtk-077ac5

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## Summary

NHS Resolution, the NHS Litigation Authority, intends to find a future partner to support CaseHub, its core case management platform. The work centres on specialist Pega Cloud services: ongoing support and maintenance, software development, architectural guidance, training and strategic roadmap advice. It is IT consultancy, software development and support work (CPV 72000000). The requirement is grouped as one lot and concerns the platform as a whole. NHS Resolution is using preliminary market engagement to shape the eventual requirements and procurement approach, including its understanding of market capability, delivery models, commercial options, mobilisation and knowledge transfer. The services will support NHS Resolution’s CaseHub platform; the recorded buyer address is in London, but no delivery location for the contracted work is stated.

This process is at planning stage: NHS Resolution has announced an intention to procure and is conducting preliminary market engagement, not inviting tenders or committing to a contract. The engagement is intended to inform the requirements and procurement approach and test market capability, delivery models, commercial options, mobilisation timescales and knowledge transfer. The buyer’s planned engagement milestone is 31 October 2026; this is an engagement date, not a bid deadline. The single lot is expected to run from 1 September 2027 to 1 September 2032. The procurement is described as above the relevant threshold, but no estimated contract value or budget is provided. No procedure, procurement method, eligibility conditions or evaluation criteria have yet been set out.

This may suit Pega Cloud specialists able to combine application support and maintenance with development, architecture advice, user training and longer-term technology planning for a core case management system. Suppliers should consider whether they can offer a delivery model that supports mobilisation and effective transfer of knowledge, as these are explicit topics NHS Resolution wants to explore with the market. The engagement also gives prospective providers an opportunity to inform how the eventual requirement is shaped, including its commercial approach. The expected five-year service period suggests a sustained delivery commitment, so relevant platform expertise and the capacity to maintain support while undertaking development and strategic work are likely to matter. No specific accreditation, staffing level or prior-experience threshold has been stated.

## Notice

This is priormarket engagement and is not a contract or tender process NHS Resolution is undertaking preliminary market engagement to inform the development of its requirements and procurement approach for a future partner to provide specialist Pega Cloud support, maintenance, development, architectural guidance, training and strategic roadmap services for CaseHub, NHS Resolution's core case management platform. This engagement is intended to test market capability, delivery models, commercial options, mobilisation timescales and approaches to effective knowledge transfer. It does not constitute a call for competition, an invitation to tender or a commitment to procure.

### Planning Information

NHS Resolution is undertaking preliminary market engagement to inform the development of its requirements and procurement approach for a future partner to provide specialist Pega Cloud support, maintenance, development, architectural guidance, training and strategic roadmap services for CaseHub, NHS Resolution's core case management platform. This engagement is intended to test market capability, delivery models, commercial options, mobilisation timescales and approaches to effective knowledge transfer. It does not constitute a call for competition, an invitation to tender or a commitment to procure.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092773-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Sep 2027 - 1 Sep 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS Resolution |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Oct 2026 at 11:51 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/092773-2026
- 25 Sep 2026 at 15:08 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/091083-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/092773-2026
  1st October 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/091083-2026
  25th September 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.resolution.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077ac5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077ac5.json.