--- title: "MEH-MAINT4776-Maintenance of Alcon Equipment" ocid: "ocds-h6vhtk-077af0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077af0" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077af0.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077af0.json" source: "Find A Tender Service" current_stage: "Award" buyer: "Moorfields Eye Hospital NHS Foundation Trust" published: "2026-09-25" --- # MEH-MAINT4776-Maintenance of Alcon Equipment Buyer: Moorfields Eye Hospital NHS Foundation Trust Current stage: Award OCID: ocds-h6vhtk-077af0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077af0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077af0.json) ## Summary Moorfields Eye Hospital NHS Foundation Trust procured maintenance and technical support for its Alcon ophthalmic surgical equipment in London. The service covers two NGENUITY 3D visualisation systems and one PUREPOINT laser under a Gold package, plus 26 CENTURION and six CONSTELLATION systems under a Platinum package. Both packages include annual planned maintenance, weekday daytime support, 24-hour telephone support, safety and reliability modifications, troubleshooting training, on-site repairs and parts requiring an engineer to install. The Platinum package adds an uptime guarantee and risk sharing. The service also includes software and hardware upgrades when required. The procurement is complete and was awarded by direct award to Alcon Eye Care UK Ltd. The stated basis was that Alcon alone could provide the manufacturer-controlled software, firmware, documentation, calibration tools, replacement parts and authorised engineering needed for comprehensive support; it stated that no independent providers were trained or authorised to service this equipment. The award value is £591,000 excluding VAT (£709,200 including VAT). The contract period runs from 14 July 2026 to 13 July 2029. The packages set different response times: 48 hours for Gold and 24 hours for Platinum. Gold includes three additional CAS support visits; Platinum includes five. For suppliers assessing comparable future work for Moorfields, this award shows demand for an integrated, manufacturer-authorised maintenance service across a substantial installed base of specialist ophthalmic surgical systems. Credibility depends on the ability to provide the equipment-specific engineering, calibration, OEM parts and controlled software and firmware upgrades needed for full-service support, alongside planned maintenance, 24-hour telephone assistance, rapid response, troubleshooting training and on-site repair. The buyer cited Alcon’s exclusive control of key technical resources and the lack of trained or authorised third-party providers as the reason for selecting the manufacturer. Suppliers without access to those authorised resources would be poorly placed to offer an equivalent comprehensive service. The requirement also demonstrates the value Moorfields places on uptime and risk-sharing arrangements for its highest-support equipment. ## Notice 3 Year Gold Maintenance Contract for 2x Ngenuity and 1x Purepoint which includes Monday to Friday 09:00-17:00 Local Time, Telephone Support available 24 hour, Annual Planned Maintenance, Modifications for safety/ reliability, First line Troubleshooting Training, Onsite Repairs as Required, Parts that require a Field Service Engineer to install, 48 hour response time, CAS Visit = 3 additional support visits. 3 Year Platinum Maintenance Contract for 26x Centurian and 6x Constellations, which includes Monday to Friday 09:00-17:00 Local Time, Telephone Support available 24 hour, Annual Planned Maintenance, Modifications for safety/ reliability, First line Troubleshooting Training, Onsite Repairs as Required, Parts that require a Field Service Engineer to install, 24 hour response time, CAS Visit = 5 additional support visits, Uptime Guarantee & Risk Share. Hard/Software upgrades will be applied as and when required. ### Procurement Information The Trust requires one comprehensive contract for the maintenance and technical support of its Alcon ophthalmic surgical systems, including the NGENUITY 3D Visualization System, PUREPOINT Laser, CENTURION Vision System and CONSTELLATION Vision System. The Trust has been unable to identify an alternative supplier with access to the manufacturer-controlled software, firmware updates, technical documentation, calibration tools, OEM replacement parts and authorised engineering resources required to provide full-service maintenance and support under one contract for these systems. Alcon has confirmed that no third-party companies or independent service providers are trained, certified, or authorised by Alcon to perform service or maintenance activities on Alcon equipment. All software, firmware, and digital assets associated with Alcon equipment remain the exclusive property of Alcon or its licensors. Enhancement Software Upgrades are developed, controlled, and distributed solely by Alcon; not available to third-party service providers; only installable by Alcon-authorised technical personnel using authorised tools. It is therefore it is the intention to award the contract to Alcon Eye Care UK Ltd. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/091171-2026 | | Notice type | UK5 - Transparency Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Direct | | Procurement method details | Direct award | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Sep 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 14 Jul 2026 - 13 Jul 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £591,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Pending | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Moorfields Eye Hospital NHS Foundation Trust | | Locality | LONDON | | Postcode area | Central London | | Postcode | EC1V 2PD | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI43 Haringey and Islington | | Local authority | Islington | | Electoral ward | Bunhill | | Westminster constituency | Islington South and Finsbury | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Alcon Eye Care UK Ltd | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50421000 - Repair and maintenance services of medical equipment ## Release History - 25 Sep 2026 at 16:36 - AwardUpdate - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/091171-2026 - 25 Sep 2026 at 16:31 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/091169-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/091171-2026 25th September 2026 - Transparency notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/091169-2026 25th September 2026 - Transparency notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.moorfields.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077af0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077af0.json.