---
title: "Surveys- Customer Satisfaction"
ocid: "ocds-h6vhtk-077bab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077bab"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077bab.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077bab.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VICO HOMES LIMITED"
published: "2026-09-28"
---

# Surveys- Customer Satisfaction

Buyer: VICO HOMES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-077bab

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077bab)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077bab.json)

## Summary

Vico Homes Limited commissioned annual customer satisfaction surveys. The supplier must survey a regulation-compliant number of customers and report the results to Vico Homes in line with guidance from the Regulator of Social Housing. This is survey research and reporting work (CPV 79311000). The procurement identifies delivery across Yorkshire and the Humber and the East Midlands. The requirement is focused on gathering customer feedback at the required scale and presenting findings in a form aligned with the social housing regulator’s guidance, rather than on a broader research programme.

The procurement is complete and the contract was awarded directly without competition, using a below-threshold route. Acuity Research & Practice Ltd was selected. The contract was signed on 1 April 2026 and runs from 1 April 2026 to 31 March 2028. Its gross value is £74,706. The procurement was arranged as a single lot, and the recorded award is active. The contract requirement is an annual customer survey using a number of respondents compliant with regulation, with results reported to Vico Homes in line with the Regulator of Social Housing’s guidance. No separate scoring or evaluation criteria are recorded for the award.

For comparable future work from Vico Homes, a credible supplier would need to deliver customer satisfaction surveys annually, obtain responses from a regulation-compliant number of customers, and report findings in accordance with the Regulator of Social Housing’s guidance. Relevant strengths include survey design and administration, reliable respondent recruitment at the required scale, and clear analysis and reporting suitable for a social housing provider. The completed award shows that Vico Homes buys a focused survey and reporting service through a direct, below-threshold route. Acuity Research & Practice Ltd, an SME and voluntary, community or social enterprise, was selected. Suppliers with demonstrable experience of customer research and the ability to meet regulatory survey requirements would be well placed to compete when this specific requirement returns to market.

## Notice

The contract scope requires the supplier to conduct an annual survey with a regulation compliant number of customers and to report results to Vico Homes in line with guidance from the Regulator of Social Housing.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/091501-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £74,706 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VICO HOMES LIMITED |
| Locality | CASTLEFORD |
| Postcode area | Wakefield |
| Postcode | WF10 5HX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Castleford Central and Glasshoughton |
| Westminster constituency | Pontefract, Castleford and Knottingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Acuity Research & Practice Ltd |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 28 Sep 2026 at 14:52 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/091501-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/091501-2026
  28th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.arap.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077bab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077bab.json.