---
title: "Installation to Emergency Call Systems to Sheltered Housing"
ocid: "ocds-h6vhtk-077bf7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077bf7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077bf7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077bf7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Great Yarmouth Borough Council"
published: "2026-09-29"
---

# Installation to Emergency Call Systems to Sheltered Housing

Buyer: Great Yarmouth Borough Council  
Current stage: Award  
OCID: ocds-h6vhtk-077bf7

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## Summary

Great Yarmouth Borough Council commissioned installation of Appello Smartbridge systems to support emergency call services in its sheltered housing. The work covers 28 sheltered housing schemes across the borough and is intended to maintain emergency call provision through the digital switchover. This is a communications equipment installation service, rather than a purchase of general housing support or unrelated telecommunications work. The delivery location is Great Yarmouth Borough, Norfolk. The requirement centres on installing the specified Smartbridge systems across multiple sheltered housing sites, with continuity of emergency calling as the operational purpose. Suppliers whose work focuses on communications equipment installation for sheltered or supported housing settings are the closest fit.

The procurement is complete and the contract was awarded to Appello Careline Limited. Great Yarmouth Borough Council used a direct award below the applicable threshold, without competition. The award was made on 1 September 2026. Its value is £92,820 excluding VAT and £111,384 including VAT. The contract period runs from 29 September 2026 to 31 March 2028. The process had one lot, covering the installation requirement across the council’s sheltered housing schemes. The published award identifies the selected supplier and the contract period; no evaluation criteria or scored assessment basis are stated in the available process details.

For suppliers considering comparable work for this council, the requirement demonstrates demand for installation of a particular emergency-call bridging system across a dispersed group of sheltered housing schemes. A credible competitor would need the technical ability to install Appello Smartbridge equipment and to plan coordinated work across multiple occupied housing sites. Understanding how emergency call services must continue through the digital switchover is central to the requirement, as is delivering installations in a way that supports continuity for sheltered housing residents. The council used a direct award without competition for this contract, so this outcome does not establish a competitive scoring model or particular accreditation threshold. Relevant experience would be specific to communications equipment installation and maintaining dependable emergency-call provision in sheltered housing.

## Notice

Installation of Appello Smartbridging: install the Appello Smartbridge systems to the 28 sheltered housing schemes across the Borough to ensure the continued provision of emergency call systems at the point of 'digital switchover'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/091641-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Sep 2026 |
| Contract period | 29 Sep 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £92,820 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Great Yarmouth Borough Council |
| Locality | GREAT YARMOUTH |
| Postcode area | Norwich |
| Postcode | NR30 2QF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Great Yarmouth |
| Electoral ward | Nelson |
| Westminster constituency | Great Yarmouth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Appello Careline Limited |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51300000 - Installation services of communications equipment

## Release History

- 29 Sep 2026 at 08:47 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/091641-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/091641-2026
  29th September 2026 - Contract award notice on Find a Tender

## Notice URLs

- http://www.appello.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077bf7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077bf7.json.