---
title: "UK_777 IT Onsite Operations & Infrastructure supporting services"
ocid: "ocds-h6vhtk-077c09"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077c09"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077c09.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077c09.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "British Council"
published: "2026-09-29"
---

# UK_777 IT Onsite Operations & Infrastructure supporting services

Buyer: British Council  
Current stage: Planning  
OCID: ocds-h6vhtk-077c09

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077c09)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077c09.json)

## Summary

The British Council plans to procure end-user computing and on-site IT support for its UK offices, including hands-on, desk-side and infrastructure support where issues cannot be resolved remotely by its Global Service Desk or Central Infrastructure Team. The work will support the Council’s Digital and Technology team across its UK estate, which is primarily based at its Stratford headquarters. The supplier will also have a physical presence in Manchester and provide mainly remote support to offices in Belfast, Cardiff, Edinburgh and Coventry, with site visits when required. This is IT support services (CPV 72000000). The described delivery locations are the British Council’s UK headquarters and UK-based offices.

This is at the planning stage: the British Council has set out an intention to procure, but has not yet issued an invitation to tender. It expects an open procedure and anticipates publishing the next notice on 30 September 2026; this is a planned publication date, not a bid deadline. The planned contract period runs from 1 April 2027 to 31 March 2030, with options for up to four further annual extensions, potentially extending the term to 31 March 2034. The estimated value is £1,283,333 excluding VAT, or £1,540,000 including VAT. The procurement is planned as a single lot and is marked as suitable for small and medium-sized enterprises. Interested suppliers are expected to complete a signed non-disclosure agreement and procurement-specific questionnaire before receiving the tender pack.

This work is likely to suit IT service providers with the operational capacity to support a multi-site UK organisation, combining desk-side user support with infrastructure expertise. Suppliers will need to complement an existing global service desk and central infrastructure team, taking on hands-on issues that those teams cannot resolve remotely. A strong fit would include the ability to provide a physical presence in Stratford and Manchester, remote support across Belfast, Cardiff, Edinburgh and Coventry, and occasional travel to sites when needed. The planned SME suitability makes the requirement relevant to smaller providers as well as larger IT outsourcers. Businesses interested in preparing should be ready to complete the required confidentiality agreement and procurement questionnaire as the process progresses.

## Notice

The requirements and scope of this tender include the British Council's UK headquarters and all UK-based offices. The supplier shall provide End User Computing (EUC) and on-site IT support services for the British Council's UK estate, primarily residing at Stratford, with a physical presence in Manchester and primarily remote support for Belfast, Cardiff, Edinburgh, and Coventry site, with occasional site visits as required. Complementing the British Council Digital and Technology team (D&T), the supplier will deliver hands-on, desk-side, and infrastructure support where remote resolution is not feasible by either our Global Service Desk (GSD) or Central Infrastructure Team (CIT). The Contract awarded will be for a duration 3 years with an option for extensions of up to 4 additional annual extensions. As a first step, interested suppliers are required to complete and sign the Non-Disclosure Agreement (NDA) and Annex 2, the Procurement-Specific Questionnaire. Upon receipt of the completed and signed documents, the British Council will provide access to the full tender pack and all relevant supporting documentation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/091667-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Oct 2026 |
| Award date | Not specified |
| Contract period | 1 Apr 2027 - 1 Apr 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,283,333 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | British Council |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E20 1JQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 29 Sep 2026 at 09:46 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/091667-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/091667-2026
  29th September 2026 - Pipeline notice on Find a Tender

## Notice URLs

- http://www.britishcouncil.org/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077c09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077c09.json.