{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-077c77-2026-09-30T14:04:55+01:00", "date": "2026-09-30T14:04:55+01:00", "ocid": "ocds-h6vhtk-077c77", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PNBD-3289-CDGX", "name": "DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS", "identifier": { "scheme": "GB-PPON", "id": "PNBD-3289-CDGX" }, "address": { "streetAddress": "Seacole Building, 2 Marsham Street", "locality": "London", "postalCode": "SW1P 4DF", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "contactPoint": { "email": "network.procurement@defra.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ], "url": "https://defra-family.force.com/s/Welcome" } }, { "id": "GB-COH-04327611", "name": "CitySprint (UK) Limited", "identifier": { "scheme": "GB-COH", "id": "04327611" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PXBV-8713-VGCD" } ], "address": { "streetAddress": "60 High Street", "locality": "Redhill", "postalCode": "RH1 1SH", "country": "GB", "countryName": "United Kingdom", "region": "UKJ26" }, "contactPoint": { "email": "bid@citysprint.co.uk" }, "roles": [ "supplier" ], "details": { "url": "http://www.citysprint.co.uk", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } }, { "id": "GB-PPON-PXBV-8713-VGCD", "name": "CitySprint (UK) Limited", "identifier": { "scheme": "GB-PPON", "id": "PXBV-8713-VGCD" }, "address": { "streetAddress": "Ground Floor, Red Central, 60 High Street, Redhill", "locality": "Redhill", "postalCode": "RH1 1SH", "country": "GB", "countryName": "United Kingdom", "region": "UKJ26" }, "contactPoint": { "email": "bid@citysprint.co.uk" }, "roles": [ "supplier" ], "details": { "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } } ], "buyer": { "id": "GB-PPON-PNBD-3289-CDGX", "name": "DEPARTMENT FOR ENVIRONMENT, FOOD AND RURAL AFFAIRS" }, "tender": { "id": "C34395", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Defra Group General Courier Service", "description": "The Defra Group requires a reliable and flexible courier service to support operations across the UK. The service will cover multiple agencies, including Core Defra, Environment Agency (EA), Natural England (NE), Animal and Plant Health Agency (APHA), Rural Payments Agency (RPA), Marine Management Organisation (MMO) and Centre for Environment Fisheries and Aquaculture Science (CEFAS), Forestry Commission (FC) and Royal Botanic Gardens, Kew (RBG Kew). Requirements span domestic and international deliveries, with collections from offices, depots, operational sites, and residential addresses for staff working remotely. Occasional specialist services may also be required.", "status": "complete", "procurementMethod": "selective", "procurementMethodDetails": "Award under framework", "competitive": true, "lots": [ { "id": "1", "status": "complete" } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" } ] }, "awards": [ { "id": "1", "title": "Defra Group General Courier Service", "status": "active", "date": "2026-09-28T00:00:00+01:00", "value": { "amountGross": 2040000, "amount": 1700000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-04327611", "name": "CitySprint (UK) Limited" }, { "id": "GB-PPON-PXBV-8713-VGCD", "name": "CitySprint (UK) Limited" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "64120000", "description": "Courier services" }, { "scheme": "CPV", "id": "64100000", "description": "Post and courier services" }, { "scheme": "CPV", "id": "64121000", "description": "Multi-modal courier services" } ], "relatedLot": "1", "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ] } ], "contractPeriod": { "startDate": "2026-10-01T00:00:00+01:00", "endDate": "2028-09-30T23:59:59+01:00", "maxExtentDate": "2030-09-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "2 years plus an additional 1 year" }, "hasOptions": true, "options": { "description": "Option to extend for 2 years plus an additional 1 year" }, "relatedLots": [ "1" ], "documents": [ { "id": "091879-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/091879-2026", "datePublished": "2026-09-29T13:33:14+01:00", "format": "text/html" } ], "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-09-29T23:59:59+01:00", "status": "scheduled" } ] } ], "relatedProcesses": [ { "id": "framework", "relationship": [ "framework" ], "scheme": "ocid", "identifier": "ocds-h6vhtk-0503cc", "relatedLots": [ "3a" ], "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-0503cc" } ], "language": "en", "contracts": [ { "id": "1", "awardID": "1", "status": "active", "period": { "startDate": "2026-10-01T00:00:00+01:00", "endDate": "2028-09-30T23:59:59+01:00", "maxExtentDate": "2030-09-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "2 years plus an additional 1 year" }, "hasOptions": true, "options": { "description": "Option to extend for 2 years plus an additional 1 year" }, "value": { "amountGross": 2040000, "amount": 1700000, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-09-30T00:00:00+01:00", "agreedMetrics": [ { "id": "0329", "title": "KPI 2 - Time and Quality", "description": "Achieved a 98% rate for the collection and delivery timescales by conducting customer satisfaction surveys", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "0332", "title": "KPI 5 - Standard Reports", "description": "Achieved 99% compliance with monthly reporting include: The total number of collections per month, collated by collection site and by Department A monthly summary of collections and deliveries by service type (Same Day, Overnight). Total number of collections made on time. Total number of deliveries made on time. Delivery and collections failures (e.g., failure to collect or deliver within the timeframe or lost packages) Total number of collections rejected by driver as consignment incorrectly packaged or labelled by customer. Cumulative value per month Number of invoices returned for correction.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "0333", "title": "KPI 6 - Invoicing", "description": "Achieved 98% compliance with the invoicing requirement, with invoices issued free from errors and accurately reflecting the data provided within the monthly reports.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "0330", "title": "KPI 3 - Contract Management", "description": "Achieved 98% compliance with the required timescales for complaint escalations - Initial response to any escalated complaint received within 24hrs. Resolution of actions to be taken received within 48hrs of the initial complaint.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "0328", "title": "KPI 1 - Customer Service", "description": "Achieved a 98% compliance rate for responding to bookings and queries within the required timescales: - Overnight bookings confirmed within 2 hours of the request. - Same-day bookings confirmed within 30 minutes of the request. - Queries responded to within 24 hours.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "0331", "title": "KPI 4 - Management Information", "description": "Achieved 99% compliance with the Management Information - The supplier will provide the customer with monthly management information reports by Day 5 of the month.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] } ], "documents": [ { "id": "092385-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/092385-2026", "datePublished": "2026-09-30T14:04:55+01:00", "format": "text/html" } ] } ] }