---
title: "GMCA 2052 GM Fostering Hub CRM"
ocid: "ocds-h6vhtk-077ce4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077ce4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077ce4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077ce4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Greater Manchester Combined Authority"
published: "2026-09-29"
---

# GMCA 2052 GM Fostering Hub CRM

Buyer: Greater Manchester Combined Authority  
Current stage: Award  
OCID: ocds-h6vhtk-077ce4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077ce4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077ce4.json)

## Summary

Greater Manchester Combined Authority procured a customer relationship management (CRM) system for its regional fostering hub. The system is intended to give the authority a single regional view of the journey from initial enquiry to approval, improve data capture and reporting, strengthen audit trails, and support Department for Education expectations for end-to-end fostering hubs. This is software implementation work, rather than a general-purpose CRM requirement: the focus is the data and processes involved in fostering enquiries and approvals. Delivery is in the Greater Manchester area.

The procurement is complete and the contract was awarded to Now Foster. The authority used a direct award through the Constellia framework, without a separate competition, on the stated basis that technical reasons meant the services could be provided only by a particular supplier. Price was the award criterion. One bid was recorded. The contract is active and was signed on 29 September 2026, with a value of £205,128.21. The procurement had a single lot; its status is recorded as cancelled, although the associated award and contract are active. No contract period is stated.

The award indicates demand from Greater Manchester Combined Authority for a specialist CRM implementation supporting fostering hub operations, particularly the enquiry-to-approval pathway. Suppliers seeking to be credible for a comparable requirement should be able to configure or implement CRM technology around regional fostering workflows, bring enquiry and approval data into a consistent view, and deliver robust reporting and auditability. They would also need to show how their solution can support Department for Education expectations for an end-to-end fostering hub. This was placed through the Constellia framework as a direct award, so experience of framework routes and the relevant technical solution would matter alongside implementation capability. The requirement is a focused software project for a regional authority, rather than a broad, multi-lot technology programme.

## Notice

A new CRM is required to provide a single regional view of the enquiry-to-approval journey, strengthen data capture and reporting, improve auditability and support Department for Education (DfE) expectations for end-to-end fostering hubs.

### Lot Information

Lot 1

Direct Award to Now Foster via Constellia Framework Agreement.

### Procurement Information

Compliant Direct Award under an existing Framework Agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092057-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £205,128 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Greater Manchester Combined Authority |
| Locality | MANCHESTER |
| Postcode area | Manchester |
| Postcode | M1 6EU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Now Foster |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72263000 - Software implementation services

## Release History

- 29 Sep 2026 at 16:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/092057-2026

## Notice URLs

- https://www.greatermanchester-ca.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077ce4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077ce4.json.