---
title: "Engagement, Customer Feedback and Co-production Support for Adult Social Care"
ocid: "ocds-h6vhtk-077cf2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077cf2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077cf2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077cf2.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "City of York Council"
published: "2026-09-29"
---

# Engagement, Customer Feedback and Co-production Support for Adult Social Care

Buyer: City of York Council  
Current stage: Tender  
OCID: ocds-h6vhtk-077cf2

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## Summary

City of York Council’s Adult Social Care service is seeking a provider to support improvements in engagement, customer feedback and co-production. The work includes working with people who have lived experience to understand the current engagement and participation landscape, then co-producing a more sustainable and effective approach. The procurement is for health and social work services, delivered in York. It forms part of the council’s improvement programme following a Care Quality Commission assessment. Suppliers should be prepared to work collaboratively with people who draw on adult social care and help shape practical ways for their views and feedback to inform the service.

The council invited offers through a below-threshold open competition. The deadline for questions was 14 October 2026 at 12:00 BST, and the bid deadline was 21 October 2026 at 12:00 BST. The single contract was planned to run from 9 November 2026 to 8 May 2028. Its estimated value is £75,000 excluding VAT (£90,000 including VAT). The council will select the most advantageous tender using a quality-to-price weighting of 70:30. Bids may be submitted electronically through the council’s tendering portal.

The requirement suits providers with experience in adult social care engagement, customer feedback and co-production, particularly those able to involve people with lived experience in reviewing current practice and developing a more effective, sustainable approach. It is explicitly considered suitable for small and medium-sized enterprises and voluntary, community and social enterprises, so specialist or community-based providers may be well placed to compete. Strong delivery will require collaborative practice, the ability to listen to and work alongside service users, and the skills to translate their insights into improvements in engagement and participation. Providers whose work supports service improvement after external scrutiny will also find the purpose relevant.

## Notice

City of York Council Adult Social Care (ASC) is undertaking a programme of improvement following the recent assessment by the Care Quality Commission. ASC is seeking to commission a provider to support improvements in engagement, customer feedback and co-production. This will include working with people with lived experience to understand the current landscape and co-produce a more sustainable and effective approach to engagement and participation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092080-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2026 |
| Submission deadline | 21 Oct 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 9 Nov 2026 - 8 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | £75,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | City of York Council |
| Locality | YORK |
| Postcode area | York |
| Postcode | YO1 6GA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | TLE21 York |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 29 Sep 2026 at 17:14 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/092080-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/092080-2026
  29th September 2026 - Tender notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://yortender.eu-supply.com/ctm/Supplier/PublicPurchase/107670/0/0?returnUrl=ctm/Supplier/publictenders&b=YORTENDER
- https://yortender.eu-supply.com/login.asp?B=YORTENDER
- https://yortender.eu-supply.com/login.asp?B=YORTENDERTender100112750-Engagement,CustomerFeedbackandCo-productionSupportforAdultSocialCarehttps://yortender.eu-supply.com/ctm/Supplier/PublicPurchase/107670/0/0?returnUrl=ctm/Supplier/publictenders&b=YORTENDER

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077cf2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077cf2.json.