---
title: "VoIP Telephony System"
ocid: "ocds-h6vhtk-077d59"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077d59"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077d59.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077d59.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "University Of Edinburgh"
published: "2026-09-30"
---

# VoIP Telephony System

Buyer: University Of Edinburgh  
Current stage: Award  
OCID: ocds-h6vhtk-077d59

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## Summary

The University of Edinburgh’s VoIP telephony system covers the supply and installation of telephone network equipment and the modernisation of campus telephony. The original requirement included design, implementation and commissioning of an IP-based voice system and associated applications, including voicemail and contact-centre functions, followed by migration across the University’s campuses. The current modification is for continued support and maintenance of the installed equipment, including software assurance, and assistance as end-of-life hardware is phased out while the University moves towards an online-supported campus. The system serves University users across multiple sites in Edinburgh.

The process has been awarded to Getronics Services UK Ltd, and the contract is active. The contract was signed on 18 November 2015, has a stated period of 720 days and a value of £2,205,765. The procurement record describes a 3,600-day lot period, while the contract itself states 720 days. The contract modification extends support and maintenance for 12 months; the equipment and software assurance were due for renewal in 2026. The original procurement sought a partner to modernise telephony infrastructure, but this release does not set out the original procedure, evaluation criteria or a separate award date. The stated reason for retaining the existing provider is to allow time to assess future service strategy and reduce disruption risk through supplier familiarity.

This award demonstrates demand at the University of Edinburgh for specialist campus telephony capability spanning IP voice infrastructure, associated applications, equipment support and software assurance. Suppliers seeking to be credible for a future requirement of this kind would need to show they can maintain a complex, multi-site service while supporting a managed transition away from end-of-life hardware towards online telephony. Relevant strengths include systems integration, migration planning, service continuity, maintenance and support, and experience with voicemail and contact-centre applications. The University’s stated preference for an online-supported campus means providers should be able to support phased change as well as legacy equipment during transition. The rationale for the extension also highlights the commercial importance of service familiarity and minimising disruption.

### Lot Information

Lot 1

The University of Edinburgh originally tendered to contract with a partner organisation to undertake a modernisation of its current telephony infrastructure to deliver an IP based solution to its users. The scope of this included the detailed design, supply, implementation, commissioning, maintenance and support of the core voice solution and associated applications, including voicemail and contact centre. Additionally, a detailed migration plan and delivery of an initial deployment of IP Telephony and associated applications, including voicemail and contact centre, followed by the migration of the complete voice system the was serving a number of campuses. This modification covers an extension of the support and maintenance of equipment currently on site.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092270-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,205,765 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | University Of Edinburgh |
| Locality | EDINBURGH |
| Postcode area | Edinburgh |
| Postcode | EH1 1HT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GETRONICS SERVICES UK LIMITED |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 32429000 - Telephone network equipment
- 32524000 - Telecommunications system
- 32540000 - Switchboards
- 45314000 - Installation of telecommunications equipment
- 50330000 - Maintenance services of telecommunications equipment
- 64210000 - Telephone and data transmission services

## Release History

- 30 Sep 2026 at 11:18 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/092270-2026

## Notice URLs

- http://www.ed.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000843946
- https://ted.europa.eu/udl?uri=TED:NOTICE:438254-2014:TEXT:EN:HTML
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00107

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077d59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077d59.json.