---
title: "CPU 8395 Tenant Satisfaction Measures Survey"
ocid: "ocds-h6vhtk-077d79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077d79"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077d79.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077d79.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Nottingham City Council"
published: "2026-09-30"
---

# CPU 8395 Tenant Satisfaction Measures Survey

Buyer: Nottingham City Council  
Current stage: Award  
OCID: ocds-h6vhtk-077d79

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## Summary

Nottingham City Council’s housing service commissioned tenant satisfaction measurement surveys. The work is to survey tenants and provide information on their satisfaction with the council’s housing services, using customer satisfaction survey services. The procurement has one lot and covers delivery across England, from the North East and North West through Yorkshire and the Midlands to the East, London and the South East and South West. The council is the buyer, and the survey results are intended to support its housing service. The requirement is focused on gathering tenant feedback rather than delivering housing management or property services.

The procurement is complete and was awarded to Acuity Research & Practice Ltd. The council used below-threshold limited competition. One lot was awarded, and the contract was signed on 6 September 2026. Its period runs from 7 September 2026 to 9 April 2028. The contract value is £59,998 excluding VAT and £71,998 including VAT. The award is active. The published procurement information does not set out the evaluation criteria or supplier eligibility requirements, so the recorded outcome is the clearest indication of the route and result: one provider was selected to deliver the tenant satisfaction surveys for the council’s housing service.

This award shows a council buying a defined tenant-research service: surveys that measure satisfaction with housing services, rather than general market research or housing operations. A credible competitor for comparable work would need to demonstrate experience designing and delivering tenant satisfaction surveys, reaching housing-service users and producing dependable results that a council can use. The successful supplier is a small and medium-sized enterprise and a voluntary, community or social enterprise, showing that this requirement was deliverable by an organisation of that scale and type. The single-lot award indicates a requirement handled as one service package, with survey delivery across a broad English footprint. Suppliers with the capacity to manage consistent data collection over a geographically dispersed customer base would be well placed when this buyer’s requirement returns to market.

## Notice

Nottingham City Council (NCC) is seeking to appoint a provider to deliver Tenant Satisfaction Measures (TSM) surveys on behalf of its housing service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092324-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 Sep 2026 - 9 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £59,998 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Nottingham City Council |
| Locality | NOTTINGHAM |
| Postcode area | Nottingham |
| Postcode | NG2 3NG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Castle |
| Westminster constituency | Nottingham East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Acuity Research & Practice Ltd |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 30 Sep 2026 at 12:22 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/092324-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/092324-2026
  30th September 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.nottinghamcity.gov.uk/
- https://www.arap.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077d79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077d79.json.