---
title: "Purchase of Service Desk Plus Software"
ocid: "ocds-h6vhtk-077d90"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077d90"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077d90.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077d90.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Lancashire Combined Fire Authority"
published: "2026-09-30"
---

# Purchase of Service Desk Plus Software

Buyer: Lancashire Combined Fire Authority  
Current stage: Award  
OCID: ocds-h6vhtk-077d90

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077d90.json)

## Summary

Lancashire Combined Fire Authority bought a replacement ICT service desk system using ServiceDesk Plus. The software combines IT service management essentials with IT asset management and a configuration management database, alongside enterprise service management capabilities. It is a cloud software purchase through the G-Cloud 14 framework, rather than a bespoke development or general IT support contract. The listed delivery areas cover the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West of England. The requirement is relevant to cloud software providers offering service desk and IT service management platforms, particularly products that also manage IT assets and configuration data and support wider enterprise service management.

The procurement is complete and the contract was awarded to ZOHO. The contract was signed on 8 July 2026, with a recorded value of £65,886. The procurement was a call-off from the G-Cloud 14 framework, Lot 2 for cloud software, using a limited procedure without a prior call for competition. One bid was recorded. Price was the stated award criterion. The tender described two optional 12-month extensions, covering 1 August 2028 to 31 July 2029 and 1 August 2029 to 31 July 2030. The sole lot is marked cancelled, while the award and contract are recorded as active; these status details conflict, so the award to ZOHO and signed contract are reported alongside that discrepancy.

For suppliers that did not win, this award shows Lancashire Combined Fire Authority’s demand for an integrated cloud service management platform: service desk functions alongside IT asset management, a configuration management database and enterprise service management. A credible competitor would need a mature software product able to replace an existing ICT service desk while bringing these capabilities together, rather than offering only a basic helpdesk. The buyer used the G-Cloud framework’s cloud software route and evaluated bids on price, so framework availability and a clear, competitive cost proposition are commercially relevant. The single recorded bid and selection of an established software provider indicate that suppliers should be ready to demonstrate that their product can meet the Authority’s operational scope and deliver across its listed English regions.

## Notice

G-Cloud 14 Call-Off Contract This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software

### Lot Information

Lot 1

Replacement system for the ICT Service Desk, with Service Desk Plus, this is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB with enterprise service management (ESM) capabilities.

Options: Extension period 2 X 12 months 01/08/2028 - 31/07/2029 01/08/2029 - 31/07/2030

### Procurement Information

G-Cloud 14 Call-Off Contract This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092357-2026 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £65,886 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Lancashire Combined Fire Authority |
| Locality | PRESTON |
| Postcode area | Preston |
| Postcode | PR2 3LH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | Greyfriars |
| Westminster constituency | Ribble Valley |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZOHO LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48400000 - Business transaction and personal business software package

## Release History

- 30 Sep 2026 at 13:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/092357-2026

## Notice URLs

- https://www.lancsfirerescue.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077d90. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077d90.json.