---
title: "Bereavement and Customer Relationship Management Solution for Lake View Bereavement Centre"
ocid: "ocds-h6vhtk-077e62"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077e62"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077e62.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077e62.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "East Cambridgeshire District Council"
published: "2026-10-01"
---

# Bereavement and Customer Relationship Management Solution for Lake View Bereavement Centre

Buyer: East Cambridgeshire District Council  
Current stage: Award  
OCID: ocds-h6vhtk-077e62

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077e62.json)

## Summary

East Cambridgeshire District Council bought a bereavement and customer relationship management software solution for Lake View Bereavement Centre. The system covers diary scheduling, cremations, burials, memorial management, finance and reporting, alongside a portal for funeral directors. The requirement includes supplying, installing and configuring the system, and training users. This is specialist software for organisations managing cemetery and crematorium services and their customer interactions. Delivery is in East Cambridgeshire, England.

The procurement is complete and the contract has been awarded to GSS (NI) Ltd. The council used a direct award without competition under a below-threshold procedure. The contract was signed on 21 July 2026 and runs from 21 July 2026 to 19 July 2031. Its value is £78,170.40 including VAT. There was one lot, covering the bereavement and customer relationship management solution. The published information does not give a separate award date or evaluation criteria.

For suppliers competing when this council’s requirement next returns to market, credibility will depend on delivering an integrated system for bereavement services rather than general-purpose customer relationship software alone. Relevant capability includes scheduling and managing cremations and burials, memorial records, finance and reporting, as well as a practical portal for funeral directors. Suppliers should be able to provide the software and take responsibility for installation, configuration and user training. Experience supporting cemetery or crematorium operations and coordinating with funeral directors would be directly relevant. The selected provider is a small or medium-sized enterprise, showing that this specialist requirement was served by an SME; a competitor would still need the product and delivery capability to cover the full range of modules.

## Notice

East Cambridgeshire District Council is seeking an experienced supplier to provide a Bereavement and Customer Relationship Management Solution for their Lake View Bereavement Centre. The contract will include provision, installation, configuration and training of a Bereavement and Customer Relationship Management system, including diary scheduling, cremations, burials, memorial management, finance, reporting and Funeral Director Portal modules.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092730-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 21 Jul 2026 - 19 Jul 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £78,170 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | East Cambridgeshire District Council |
| Locality | ELY |
| Postcode area | Cambridge |
| Postcode | CB7 4EE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | East Cambridgeshire |
| Electoral ward | Ely East |
| Westminster constituency | Ely and East Cambridgeshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GSS NI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 1 Oct 2026 at 11:08 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/092730-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/092730-2026
  1st October 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.plotbox.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077e62. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077e62.json.