---
title: "GMCA 1793 iCasework"
ocid: "ocds-h6vhtk-077e6f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077e6f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077e6f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077e6f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Greater Manchester Combined Authority"
published: "2026-10-01"
---

# GMCA 1793 iCasework

Buyer: Greater Manchester Combined Authority  
Current stage: Award  
OCID: ocds-h6vhtk-077e6f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077e6f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077e6f.json)

## Summary

Greater Manchester Combined Authority procured Civica’s iCasework customer contact and correspondence management system, a software and IT services requirement. The system enables teams to manage correspondence and can also support community initiatives, skills development and educational programmes. Delivery is for the authority in Greater Manchester. The requirement was handled as a single package through a direct award from the G Cloud 14 framework, rather than a competition advertised to the wider market.

The procurement is complete and the contract is active. Greater Manchester Combined Authority awarded the contract to Civica UK Limited. The contract was signed on 14 August 2026 and is valued at £417,163. The process used a limited direct award from the G Cloud 14 framework, with price identified as the award criterion. One bid was recorded. The tender was marked complete; the associated lot status is recorded as cancelled, while the award and contract are active. No contract period dates or duration are stated.

For suppliers considering a future Greater Manchester Combined Authority requirement, this award demonstrates demand for a customer contact platform that can manage correspondence and support community, skills and education programmes. A credible competitor would need to show that its software can serve these varied operational uses, with the associated IT implementation and support capability. The buyer used a direct award through the G Cloud 14 framework, so framework eligibility and an offer aligned with the authority’s requirements would be important to competing by the same route. Price was the stated evaluation basis, making a competitive commercial offer relevant alongside a system capable of meeting the stated purpose. The selected supplier was a large established provider, indicating the award went to a supplier able to deliver this customer contact solution at authority-wide scale.

## Notice

iCasework system provided by Civica is a Customer Contact Solution. It allows teams to manage correspondence and may be utilized to support community initiatives, skills development activities, educational programs.

### Procurement Information

Direct Award from a compliant framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092753-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £417,163 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Greater Manchester Combined Authority |
| Locality | MANCHESTER |
| Postcode area | Manchester |
| Postcode | M1 6EU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Civica UK Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Oct 2026 at 11:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/092753-2026

## Notice URLs

- http://www.greatermanchester-ca.gov.uk
- https://www.civica.com/en-gb/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077e6f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077e6f.json.