---
title: "Domestic Abuse Refuge Service"
ocid: "ocds-h6vhtk-077eab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077eab"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077eab.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077eab.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "London Borough of Richmond upon Thames"
published: "2026-10-01"
---

# Domestic Abuse Refuge Service

Buyer: London Borough of Richmond upon Thames  
Current stage: Award  
OCID: ocds-h6vhtk-077eab

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077eab.json)

## Summary

The London Boroughs of Richmond upon Thames and Wandsworth buy a domestic abuse refuge service providing accommodation and support for people at risk of, or surviving, domestic abuse. The service covers both boroughs and is intended to maintain safe refuge provision for vulnerable residents. The work combines supported accommodation with practical and other support for residents; the listed service classification is guidance and counselling. The process is split into separate borough requirements, one for Wandsworth and one for Richmond. This is a public service delivered across the two London boroughs, rather than a general housing or counselling commission.

The procurement is complete and has been awarded by direct award to Hestia Housing and Support. The borough requirements were awarded separately: the Wandsworth service is valued at £195,382.90, and the Richmond service at £218,789.84. Both contracts run from 1 October 2026 to 30 September 2027, with the award published on 1 October 2026. The authority says direct award was necessary and proportionate to maintain continuity of a statutory refuge service, avoid disruption to accommodation and support, and provide time to review future needs and develop a longer-term procurement approach. The stated award basis is continuity of service; no further evaluation criteria are recorded. Both lots are marked complete.

For providers of specialist domestic abuse support, this award shows that Richmond and Wandsworth require refuge accommodation together with support for people at risk of abuse and survivors. A credible future competitor would need to demonstrate the ability to provide safe, continuous refuge provision across both boroughs and support vulnerable residents without interruption. Relevant experience would include operating accommodation-based domestic abuse services and delivering associated guidance, counselling and support. The direct award was justified by the need to preserve continuity while the councils review longer-term requirements, so established delivery and a clear ability to maintain service standards are commercially pertinent. The award went to Hestia Housing and Support, a large voluntary, community or social enterprise, indicating that this requirement can be delivered by a substantial specialist support provider.

## Notice

Provision of refuge accommodation and support services for people at risk of or survivors of domestic abuse across Richmond and Wandsworth.

### Procurement Information

A direct award is considered necessary and proportionate to ensure continuity of a statutory domestic abuse refuge service and to avoid any disruption to accommodation and support for vulnerable residents. The contract provides a time-limited arrangement to maintain service provision while the authority undertakes a review of future requirements and develops a longer-term procurement approach.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/092867-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Oct 2026 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £414,171 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Richmond upon Thames |
| Additional buyers | London Borough of Wandsworth |
| Locality | RICHMOND |
| Postcode area | Twickenham |
| Postcode | TW1 3BZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Twickenham Riverside |
| Westminster constituency | Twickenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Hestia Housing and Support |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services

## Release History

- 1 Oct 2026 at 13:51 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/092867-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/092867-2026
  1st October 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.richmond.gov.uk
- http://www.wandsworth.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077eab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077eab.json.