---
title: "CSM Service Management"
ocid: "ocds-h6vhtk-077f0c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077f0c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077f0c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077f0c.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "Ministry of Defence"
published: "2026-10-01"
---

# CSM Service Management

Buyer: Ministry of Defence  
Current stage: Planning  
OCID: ocds-h6vhtk-077f0c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077f0c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077f0c.json)

## Summary

The Ministry of Defence intends to procure CSM service-management tooling and implementation: software and associated services to support service management. The stated scope is brief, so the precise functions and implementation work are not yet set out. The procurement is classified as information technology services (CPV 72222300). Delivery is intended across the United Kingdom. There is one planned lot, described as suitable for small and medium-sized businesses and voluntary, community and social enterprises. This is a central government requirement and may be relevant to suppliers of service-management platforms, implementation partners and IT service providers able to deliver for a UK-wide public-sector customer.

This process is at planning: the Ministry of Defence has announced an intention to procure, but has not invited tenders. It expects to use a competitive flexible procedure. The buyer’s indicative date for a further notice is 1 January 2027; this is an anticipated publication date, not a bid deadline. The planned contract is due to run from 1 April 2027 to 1 April 2030, with a possible extension to 1 April 2031. The procurement is above the applicable threshold. It is arranged as a single lot. No evaluation criteria or participation conditions are set out at this stage.

The planned lot is expressly considered suitable for SMEs and for voluntary, community and social enterprises, so suppliers in those groups may find the scale and structure relevant. The requirement points to a market for service-management tooling and its implementation, making suppliers with suitable software, configuration and deployment capability potential participants when the procurement reaches tender. The Ministry of Defence is the intended customer, and delivery is UK-wide. The stated scope does not yet identify particular technical standards, accreditations, staffing levels, capacity thresholds or prior-experience requirements, so businesses should assess fit against their service-management products and implementation track record rather than infer a qualification bar. This is a preparation-stage pipeline opportunity, not an invitation to bid.

## Notice

CSM Service Management tooling and implementation

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093027-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Jan 2027 |
| Award date | Not specified |
| Contract period | 1 Apr 2027 - 1 Apr 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ministry of Defence |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1A 2HB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 1 Oct 2026 at 16:42 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/093027-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/093027-2026
  1st October 2026 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.gov.uk/government/organisations/ministry-of-defence
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077f0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077f0c.json.