---
title: "Service contract & software upgrade for Bioaccord LC-MS NBMCE0881"
ocid: "ocds-h6vhtk-077f3e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077f3e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077f3e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077f3e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CENTRE FOR PROCESS INNOVATION LIMITED"
published: "2026-10-02"
---

# Service contract & software upgrade for Bioaccord LC-MS NBMCE0881

Buyer: CENTRE FOR PROCESS INNOVATION LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-077f3e

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## Summary

The Centre for Process Innovation Limited bought servicing and software upgrades for its BioAccord mass spectrometry system. The requirement covers an annual service contract, an upgrade to Waters Connect with support cover, a Process Licence upgrade and a MAP App Sequence Licence. It also includes three days of Waters personnel support for the upgrade, delivered onsite and remotely, plus half a day of familiarisation and training on software differences from a Waters Application Specialist. The purchase is part of a wider arrangement for servicing, parts and support for existing Waters mass spectrometry equipment. The buying organisation is based at the Wilton Centre in Redcar; the work relates to its BioAccord system.

The procurement is complete and the contract was awarded to Waters Limited, which also signed it. The buyer used a below-threshold limited competition. The contract was signed on 25 September 2026 and runs from 28 September 2026 to 27 September 2027. Its value is £34,016.80 excluding VAT, or £40,820.16 including VAT. The award is for one lot covering the BioAccord service and upgrade requirement. The published outcome identifies preventive maintenance, system maintenance, and machinery repair and maintenance as the service categories. The award information does not set out an evaluation method or award criteria.

For suppliers competing when the Centre for Process Innovation next buys this requirement, the relevant capability is specialist support for Waters BioAccord mass spectrometry equipment. A credible provider would need to combine annual preventive servicing with software and licence upgrades, and be able to supply the relevant Waters Connect support cover, Process Licence and MAP App Sequence Licence. The delivery model also calls for personnel able to provide several days of upgrade support across onsite and remote work, followed by practical familiarisation and software-difference training from an application specialist. The work suits a supplier with access to the appropriate product expertise, licences and support arrangements, as well as capacity to coordinate both technical upgrade work and user training for an existing laboratory system.

## Notice

We require pricing for the following: 1. Annual BioAccord Service Contract Please provide a quotation for an annual service contract for our BioAccord system. 2. BioAccord Software Upgrade and Service Contract Please provide a quotation covering the following: 1. Waters Connect Upgrade Plan, including 12 months of support cover through to 05/11/2026. 2. Process Licence Upgrade. 3. MAP App Sequence Licence. 4. Three days of labour from Waters personnel to support the upgrade, including both onsite and remote assistance. 5. Half-day familiarisation and software differences training/support delivered by a Waters Application Specialist This call off falls under Lot 2 - Servicing, Parts and Support for Existing Waters Mass Spectrometry Equipment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093121-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Sep 2026 - 27 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £34,016 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRE FOR PROCESS INNOVATION LIMITED |
| Locality | REDCAR |
| Postcode area | Cleveland |
| Postcode | TS10 4RF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Redcar and Cleveland |
| Electoral ward | Dormanstown |
| Westminster constituency | Redcar |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Waters Ltd |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50324100 - System maintenance services
- 50324200 - Preventive maintenance services
- 50530000 - Repair and maintenance services of machinery

## Release History

- 2 Oct 2026 at 09:31 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/093121-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/093121-2026
  2nd October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://uk-cpi.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077f3e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077f3e.json.