---
title: "Open order Support for Call outs"
ocid: "ocds-h6vhtk-077fb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077fb4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077fb4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077fb4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORWICH CITY SERVICES LIMITED"
published: "2026-10-02"
---

# Open order Support for Call outs

Buyer: NORWICH CITY SERVICES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-077fb4

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-077fb4.json)

## Summary

Norwich City Services Limited procured responsive repair call-out support for building installations. The work covers repair and maintenance services, with delivery in Norwich. The title describes an open-order arrangement, indicating support for call-outs rather than a specifically listed installation or repair project. This requirement sits within the buyer’s property maintenance operations and is relevant to building-services contractors able to respond to repair requests. The award identifies one service category and one delivery area; it does not break the work into specific trades, equipment types or repair tasks. The selected supplier is a property solutions business based in King’s Lynn, serving the Norwich delivery area.

The procurement is complete and was awarded directly without competition as a below-threshold contract. C & M Servicing Ltd trading as Charterhouse Property Solutions was selected. The contract was signed on 2 September 2026 and runs from 2 September to 2 November 2026. Its value is £30,000 excluding VAT and £37,500 including VAT. The process was organised as a single lot, and the award is active. The stated requirement is responsive repair call-out support; no evaluation criteria are recorded in the procurement details. The award was made to one supplier for building-installation repair and maintenance services in Norwich.

For suppliers assessing this buyer’s recurring demand, the award shows a requirement for responsive building-installation repairs delivered through call-outs in Norwich. A credible competitor would need to organise prompt attendance, diagnose faults and carry out repairs across the relevant building services, with the operational capacity to handle unpredictable requests within a short contract period. The selected supplier’s profile is a property-solutions business, suggesting that a broad maintenance capability is relevant; however, the procurement does not identify particular trades, qualifications or accreditations. Firms with a local or nearby workforce and established call-out arrangements may be better placed to serve the delivery area. The buyer used a direct, non-competitive route for this below-threshold requirement, so suppliers should note the procurement route as well as the service need.

## Notice

Open order for Support for Call Outs - Responsive Repairs

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093339-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Sep 2026 - 2 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £30,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY SERVICES LIMITED |
| Locality | NORWICH |
| Postcode area | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | C & M Servicing Ltd |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50700000 - Repair and maintenance services of building installations

## Release History

- 2 Oct 2026 at 13:13 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/093339-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/093339-2026
  2nd October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.norwichcityservices.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077fb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077fb4.json.