---
title: "Centricity Server, Autodialler, Pilot Licences, & ACCR Support"
ocid: "ocds-h6vhtk-077fd1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077fd1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-077fd1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-077fd1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Yorkshire Ambulance Service NHS Trust"
published: "2026-10-02"
---

# Centricity Server, Autodialler, Pilot Licences, & ACCR Support

Buyer: Yorkshire Ambulance Service NHS Trust  
Current stage: Award  
OCID: ocds-h6vhtk-077fd1

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## Summary

Yorkshire Ambulance Service NHS Trust renewed support for its Centricity system, which is integrated into the Trust’s telephony architecture. The service supports the 999/111 Centricity Pilot, AACR Real-Time Displays and AutoDialler, providing access to call recordings, real-time supervisory monitoring and automated communications for frontline operations. This is specialist software support and related IT services, rather than a purchase of general-purpose software. The system’s functions support the Trust’s call handling and operational communications. The service is for the Trust’s operations in Yorkshire; the procurement identifies the delivery area as West Yorkshire. The support renewal also provides continuity while the Trust progresses implementation of its Mass Communication Tool.

The procurement is complete and the contract was awarded to SSS Public Safety Limited; it was signed on 22 September 2026. The stated contract period is 1 October 2026 to 31 March 2028, an initial 18 months, with annual advance billing planned across 12 months in Year 1 and six months in Year 2. The procurement used a limited procedure without a published competition, through Lot 5 of the CCS Vertical Application Solutions framework, with a direct award to the incumbent. Price was the stated award criterion. Bid statistics report one bid and a lowest and highest valid bid of £141,965.72; the published award itself has no separate value recorded. The process rationale cites the system’s technical integration and the disruption and complexity of changing supplier.

For suppliers considering similar future support requirements from Yorkshire Ambulance Service, this award shows demand for continuity and specialist maintenance of Centricity within a critical ambulance telephony environment. A credible competitor would need demonstrable expertise in the bespoke solution, system access and detailed knowledge of its configuration, alongside the ability to support integrations with telephony, call management and call-recording infrastructure. Suppliers would need to show that they can preserve access to recordings, real-time supervisory monitoring and automated communications without disrupting frontline operations. Compatibility and operational continuity are central commercial considerations: the Trust’s rationale for retaining its incumbent was that a change could require substantial reconfiguration or infrastructure changes and introduce technical and operational risks. The procurement route was a framework direct award, not an open competition.

## Notice

This procurement is required to renew the Trust's existing Centricity support contract for an initial period of 18 months, with costs billed annually in advance. The procurement covers 12 months in Year 1 and 6 months in Year 2. This procurement will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions) to ensure compliance and consistency with the current agreement.

The Centricity solution provides critical support for the Trust's 999/111 Centricity Pilot, AACR Real-Time Displays, and AutoDialler, forming an integral part of YAS's telephony architecture. The system delivers essential operational functionality, including immediate access to call recordings, real-time supervisory monitoring, and automated communication capabilities that support frontline service delivery.

### Lot Information

Lot 1

The Trust requires renewal of its existing Centricity support contract for an initial 18-month period from 1 October 2026 to 31 March 2028. The Centricity solution provides critical operational functionality for the Trust's 999/111 Centricity Pilot, AACR Real-Time Displays and AutoDialler, forming an integral part of the Trust's telephony architecture and supporting call recording access, real-time supervisory monitoring and automated communications. The renewal will be facilitated through Lot 5 of CCS RM6259 (Vertical Application Solutions), providing a compliant route consistent with the existing agreement. The incumbent supplier is the only provider able to support the bespoke Centricity solution and its integration with the Trust's existing telephony and call recording infrastructure; replacement at this stage would introduce significant operational risk and disruption. The 18-month renewal provides continuity while the Trust progresses implementation of the Mass Communication Tool (MCT), with discussions ongoing regarding a break clause for the AutoDialler element should this functionality become redundant following MCT implementation. The contract will be billed annually in advance, covering 12 months in Year 1 and 6 months in Year 2.

### Procurement Information

The contract is being awarded directly to the incumbent supplier under Lot 5 of the GCA RM6259 - Vertical Application Solutions Framework Agreement, in accordance with the framework's permitted direct award mechanism.

The existing solution is fully embedded within the Trust's critical telephony infrastructure and is technically integrated with the Trust's established telephony, call management and associated systems. The incumbent supplier is the maintainer and has the necessary technical expertise, system access and configuration knowledge to support the solution.

A change of supplier would require significant reconfiguration and potentially modification or replacement of existing infrastructure to achieve equivalent functionality and interoperability. No reasonable alternative has been identified that can be implemented without significant technical complexity, operational disruption, compatibility risks and additional cost.

The direct award therefore provides continuity of this critical service and avoids disproportionate technical difficulties and duplication of costs associated with changing supplier, while remaining within the permitted award mechanism of the GCA RM6259 - Vertical Application Solutions framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093389-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Yorkshire Ambulance Service NHS Trust |
| Locality | WAKEFIELD |
| Postcode area | Wakefield |
| Postcode | WF2 0XW |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wrenthorpe and Outwood West |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | TLE45 Wakefield |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SSS Public Safety Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72261000 - Software support services

## Release History

- 2 Oct 2026 at 14:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/093389-2026

## Notice URLs

- https://www.yas.nhs.net

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-077fd1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-077fd1.json.