---
title: "Customer Rewards Platform"
ocid: "ocds-h6vhtk-078020"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078020"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078020.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078020.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Stonewater Limited"
published: "2026-10-02"
---

# Customer Rewards Platform

Buyer: Stonewater Limited  
Current stage: Award  
OCID: ocds-h6vhtk-078020

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078020)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078020.json)

## Summary

Stonewater Limited procured a customer rewards platform to incentivise and reward positive customer behaviours, encourage engagement, support customers with cost-of-living pressures and help shift interactions to digital channels. The requirement is for industry-specific software. Delivery covers areas across England, including the North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East and South West. The platform is intended to support Stonewater’s customer-facing services and engagement across these areas.

The procurement is complete and the contract was awarded to Rainly Ltd, a small business. Stonewater used a limited competition below the applicable threshold. There was one lot. The award date and contract signature date were 1 October 2026. The contract runs from 1 October 2026 to 31 August 2028, with two optional 12-month renewals and a maximum possible end date of 31 August 2030. The contract value is £94,260 including VAT. The published procurement data does not state the evaluation criteria.

This award shows demand from Stonewater for a customer rewards software platform that can encourage positive customer behaviours and engagement, support cost-of-living assistance, and help move customers towards digital channels. Suppliers seeking to compete for comparable work with Stonewater would need to demonstrate a platform suited to customer rewards and engagement, with the functionality to support these aims across a broad, multi-region English customer base. The successful supplier was a small business, indicating that this requirement was deliverable by an SME. The procurement used limited competition, so a credible supplier would also need to be positioned to participate in a targeted competitive process.

## Notice

Stonewater intended to procure a rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost-of-living support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093531-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Oct 2026 - 31 Aug 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £94,260 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Stonewater Limited |
| Locality | LEICESTER |
| Postcode area | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RAINLY LTD |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 2 Oct 2026 at 16:31 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/093531-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/093531-2026
  2nd October 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.stonewater.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078020. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078020.json.