---
title: "Reablement Electronic Call Monitoring/Management System"
ocid: "ocds-h6vhtk-078023"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078023"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078023.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078023.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Middlesbrough Council"
published: "2026-10-02"
---

# Reablement Electronic Call Monitoring/Management System

Buyer: Middlesbrough Council  
Current stage: Award  
OCID: ocds-h6vhtk-078023

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078023.json)

## Summary

Middlesbrough Council procured an electronic call monitoring and management system for its Reablement Service at Cavendish House in Middlesbrough. The requirement was for a user-friendly platform to schedule staff rosters and client appointments, track staff time off, and administer medication. This is social-care software and associated services, intended to support the organisation and monitoring of reablement staff and their work with clients. The procurement was structured as a single lot covering the platform and the listed functions. The selected supplier, Nourish, is based in Dorset.

The procurement is complete and has been awarded to Nourish. Middlesbrough Council used a limited procedure without publishing a prior competition, sourcing the solution through G-Cloud 14. The stated award basis was price. The single lot was marked cancelled, while the award and contract are recorded as active. The contract was signed on 27 August 2026 and has a recorded value of £44,000. The lot description states a three-year contract with one optional 12-month extension; the tender data separately records that options are not used. One bid was recorded. These outcome and duration details describe the process as published, including the differing status and extension information.

For suppliers tracking demand in local-authority reablement services, this award shows Middlesbrough Council buying an integrated electronic call-monitoring and care-management platform rather than a single-purpose rostering tool. A credible competitor would need to demonstrate a straightforward staff-facing system that brings together roster planning, client appointment management, staff absence tracking and medication administration. The buyer selected a supplier through the G-Cloud 14 route and the stated award basis was price, so suppliers serving this market should be equipped to offer a comparable, commercially competitive software solution through that purchasing route. The requirement spans operational scheduling and medication processes for a reablement service, making experience delivering joined-up systems for care teams and their day-to-day workflows relevant to competing for similar work with this buyer.

## Notice

Provide a call monitoring system and solution for scheduling staff rosters, managing client appointments, tracking staff time off, and administering medication.

### Lot Information

Lot 1

A friendly user platform that offers a comprehensive solution for scheduling staff rosters, managing client appointments, tracking staff time off, and administering medication. Additional information: 3 years contract plus 1 x 12 month extension

### Procurement Information

GCloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093538-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £44,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Middlesbrough Council |
| Locality | MIDDLESBROUGH |
| Postcode area | Cleveland |
| Postcode | TS1 9FT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Newport |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | TLC1 Tees Valley and Durham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Nourish Contract Catering |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 98 - Other community, social and personal services

### Codes

- 48000000 - Software package and information systems
- 98000000 - Other community, social and personal services

## Release History

- 2 Oct 2026 at 16:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/093538-2026

## Notice URLs

- http://www.middlesbrough.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078023. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078023.json.