---
title: "Contingency Supervision Hub"
ocid: "ocds-h6vhtk-078031"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078031"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078031.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078031.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Financial Conduct Authority"
published: "2026-10-02"
---

# Contingency Supervision Hub

Buyer: Financial Conduct Authority  
Current stage: Award  
OCID: ocds-h6vhtk-078031

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078031)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078031.json)

## Summary

The Financial Conduct Authority (FCA) procured a contingency contact-centre operation for its Supervision Hub. The service is intended to handle contact arising from a mass call event or the activation of a business continuity plan, with capacity scaled to the volume received. The requirement is for call-centre services delivered in the United Kingdom. This is a single-lot service, rather than a purchase of goods or construction work. The operation supports the FCA’s supervisory function by providing additional contact-handling capacity when exceptional events cause demand to rise. The selected supplier is Foundever GB Limited.

The procurement is complete and the contract is active. The FCA used a selective, below-threshold route to award under a framework; the process is recorded as non-competitive. Foundever GB Limited was selected for the single lot. The contract was signed on 26 June 2026 and runs from 26 June 2026 to 25 June 2027. Its value is £104,166.67 excluding VAT, or £125,000 including VAT. The requirement was evaluated and awarded through the framework route; no separate evaluation criteria are stated in the available procurement details. The award is active, and the contract remains in force for the stated period.

For suppliers competing for a similar FCA requirement, the relevant capability is a contact operation that can expand or contract in response to surges generated by mass-call events or business-continuity activation. Credible providers would need to demonstrate flexible staffing and operational capacity, together with the ability to manage increased contact volumes while maintaining service continuity. The award shows that the FCA buys this as a defined contingency call-centre service through a framework, rather than as a general customer-service contract. Suppliers with experience delivering scalable contact-centre operations for regulated or public-sector organisations would be well placed to evidence fit, although the published details do not set out particular accreditations or technical qualifications. The selected supplier is a large business, indicating that established delivery capacity was accepted for this requirement.

## Notice

The Supervision Hub is seeking a supplier to provide a contingency contact operation that can be scaled depending on the volume of contact received resulting from a mass call event or business continuity plan being invoked.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093563-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Below threshold - award under framework |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 26 Jun 2026 - 25 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £104,166 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Financial Conduct Authority |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Foundever GB Limited |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 2 Oct 2026 at 17:32 - AwardUpdate - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/093563-2026
- 2 Oct 2026 at 17:25 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/093560-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/093563-2026
  2nd October 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/093560-2026
  2nd October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.fca.org.uk
- https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04ed73
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078031. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078031.json.