---
title: "Case Management System Review - Preliminary Market Engagement"
ocid: "ocds-h6vhtk-0780e5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0780e5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0780e5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0780e5.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "London Borough of Waltham Forest"
published: "2026-10-05"
---

# Case Management System Review - Preliminary Market Engagement

Buyer: London Borough of Waltham Forest  
Current stage: Planning  
OCID: ocds-h6vhtk-0780e5

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## Summary

The London Borough of Waltham Forest is reviewing future case management technology for Adult Social Care; Children’s Social Care, including Youth Justice; Education, including special educational needs and disabilities, Early Years and the National Client Caseload Information System; and related commissioning and brokerage. The review also covers functions that could serve more than one of these areas. It will consider current and future service needs, statutory requirements, service delivery and user experience, system interoperability, data use and emerging technology. This is an information technology consultancy and systems review, rather than a purchase of a specified product. Delivery is for services across Waltham Forest, London.

This is the planning stage: the Council is undertaking preliminary market engagement and has not issued an invitation to tender or committed to a procurement. It is seeking early market feedback to shape requirements, options and its procurement strategy. The questionnaire response date is 19 October 2026; this is the engagement timetable, not a tender deadline. The Council expects a future notice on 1 April 2027. The procurement’s estimated value is currently unknown; £207,720 is a threshold-level figure used for publication purposes pending market analysis, not a confirmed budget. If taken forward, the planned contract period is 1 January 2028 to 31 December 2030. No procedure, lots or evaluation basis has yet been set out.

The engagement is relevant to suppliers able to advise on case management systems and technology across social care, children’s services, education and associated commissioning and brokerage. The Council is seeking insight into market capability and capacity, available products and technology, and how solutions could support the different services and shared functions. Suppliers with experience integrating systems, improving interoperability and service-user experience, using data effectively, and implementing, migrating and delivering technology solutions can offer relevant perspectives. It also wants views on consolidation, alternative technology models, future product developments and workable commercial and contracting approaches. This is an opportunity to inform the Council’s planning, not to bid for a contract. Participation, or choosing not to participate, will not determine eligibility for any later competition.

## Notice

The London Borough of Waltham Forest is undertaking a Case Management System Review Programme to consider the future technology required to support services across: Adult Social Care; Children's Social Care, including Youth Justice; Education, including SEND, Early Years and NCCIS; Commissioning and Brokerage activity associated with these services; and cross-service functions and capabilities that may support more than one of these areas. The review is considering both current and future service requirements, including relevant statutory requirements, opportunities to improve service delivery and user experience, interoperability between systems, use of data and emerging technology.

### Planning Information

Thank you for taking the time to respond to this Preliminary Market Engagement (Soft Market Testing) Questionnaire. 
The Council is seeking early feedback from potential providers to improve its understanding of: 
the capability and capacity of the market; 
the products and technology solutions currently available; 
the extent to which solutions can support the different services and functions within scope; 
opportunities for consolidation, integration or alternative technology models; 
implementation, migration and delivery approaches; 
future product and technology developments; and 
potential commercial and contracting models. 
Information gathered through this exercise will help inform the Council's future requirements, options potential and procurement strategy. 
The estimated value is currently unknown and will be informed through preliminary market engagement. For notice publication purposes, the value has been estimated at the applicable threshold level pending further market analysis.
This exercise is for preliminary market engagement and planning purposes only. It does not constitute a call for competition or a commitment by the Council to undertake a procurement. Participation or non-participation in this exercise will not determine eligibility to participate in any future procurement exercise.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093885-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Apr 2027 |
| Award date | Not specified |
| Contract period | 1 Jan 2028 - 31 Dec 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £207,720 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | London Borough of Waltham Forest |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | TLI53 Redbridge and Waltham Forest |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Oct 2026 at 14:37 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/093885-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/093885-2026
  5th October 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.walthamforest.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0780e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0780e5.json.