---
title: "Priority Call-Out 24/7 Security Maintenance Services"
ocid: "ocds-h6vhtk-078107"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078107"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078107.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078107.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Oxford Health NHS Foundation Trust"
published: "2026-10-05"
---

# Priority Call-Out 24/7 Security Maintenance Services

Buyer: Oxford Health NHS Foundation Trust  
Current stage: Award  
OCID: ocds-h6vhtk-078107

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## Summary

Oxford Health NHS Foundation Trust buys priority call-out security maintenance across its estates and the sites listed in the contract, including approved additions and removals. The service covers preventative and reactive maintenance, round-the-clock telephone support, and a four-hour response service every day of the year. The work concerns security systems and devices, including alarm monitoring. Delivery is across the Trust’s estates; the individual sites are defined in the contract schedule. This is a continuing operational service rather than a one-off supply, combining planned upkeep with urgent fault response and ongoing telephone support.

The procurement is complete and the contract was awarded to Pinpoint Limited through a direct award for a contract renewal. The award was made on 5 October 2026. Its stated value is £162,944 excluding VAT (£195,532.80 including VAT). The contract period runs from 5 October 2026 to 17 July 2029, with a maximum extension date of 17 July 2031; renewal terms are stated as 12+12 months. There is one lot, marked suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The recorded award status is pending. The stated rationale for the direct award is contract renewal.

This award shows demand from Oxford Health NHS Foundation Trust for a dependable security maintenance provider able to cover a multi-site estate throughout the year. A credible competitor for this requirement would need to combine preventive servicing with responsive repair capability, round-the-clock telephone support and the operational capacity to meet a four-hour response commitment. Experience maintaining security systems and alarm-monitoring services would be directly relevant, as would the ability to coordinate work across Trust sites and accommodate authorised changes to the estate. The single-lot scope suggests the buyer sought one service arrangement covering the overall requirement, rather than separately procuring individual sites. The renewal rationale indicates an established service need; suppliers should be positioned to demonstrate continuity, reliable call-out performance and capacity for ongoing maintenance.

## Notice

Priority Call-Out 24/7 Security Maintenance Services for preventative maintenance, reactive maintenance, 24/7 telephone support and a four-hour response service, 365 days per year across Trust's estates and at the Sites identified in Schedule 2, including approved additions and removals made in accordance with the Contract.

### Procurement Information

Contract renewal

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093952-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 Oct 2026 - 17 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £162,944 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Oxford Health NHS Foundation Trust |
| Locality | OXFORD |
| Postcode area | Oxford |
| Postcode | OX4 4XN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Littlemore |
| Westminster constituency | Oxford East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Pinpoint Ltd |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 35120000 - Surveillance and security systems and devices
- 79711000 - Alarm-monitoring services

## Release History

- 5 Oct 2026 at 15:57 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/093952-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/093952-2026
  5th October 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.oxfordhealth.nhs.uk/
- https://www.pinpoint.ltd.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078107. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078107.json.