---
title: "C443317 Pay the BSA by Card - Card IVR"
ocid: "ocds-h6vhtk-07811a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07811a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-07811a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-07811a.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS Business Services Authority"
published: "2026-10-05"
---

# C443317 Pay the BSA by Card - Card IVR

Buyer: NHS Business Services Authority  
Current stage: Planning  
OCID: ocds-h6vhtk-07811a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-07811a.json)

## Summary

NHS Business Services Authority intends to procure a card payment solution using interactive voice response (IVR). It must collect card payments from citizens and integrate with the Authority’s main telephony system, GBS Card Merchant Worldpay and GOV.UK Pay. Intended uses include the Prescription Prepayment Certificate service, the Prescription Exemption Checking Service and Dental Exemption Checking Service (loss recovery), NHS Student Bursaries, Social Work Student support and ad hoc finance needs. The work is financial services and financial systems software. Delivery is stated as across the United Kingdom.

The process is at planning and the buyer is conducting a request for information to gather market intelligence ahead of a future procurement; this is not an invitation to tender. The buyer expects the RFI response deadline to be 12:00 GMT on 2 November 2026, and expects a further procurement notice on 1 March 2027. The estimated contract value is £400,000 excluding VAT (£480,000 including VAT). The planned contract period is 28 September 2027 to 27 September 2029, with a possible extension to 27 September 2032. The procurement is arranged as one lot, marked suitable for SMEs. No procedure or evaluation basis has yet been set out.

This market engagement is relevant to suppliers able to provide card-payment solutions through IVR channels, especially those experienced in integrating payment services with telephony platforms, merchant processing and government payment services. The buyer is seeking information on suppliers’ capabilities, service models and implementation approaches, as well as security standards, accessibility features, reporting functionality and indicative commercial considerations. Providers should be prepared to explain how their solution could support several public-facing payment services and ad hoc finance requirements within one service. The buyer’s requirements may suit specialist payment technology firms, financial systems suppliers and integrators, including SMEs. The responses are intended to inform the design of a later procurement, so suppliers with relevant delivery experience and the ability to describe practical implementation and operating models are well placed to contribute.

## Notice

The NHSBSA invites you to participate in Pre Market Engagement exercise through this Request for Information (RFI) for the provision of a Card IVR Solution to enable the collection of card payments from citizens and which integrates with main telephony system and GBS Card Merchant Worldpay and Gov UK Pay. The solution will be used for services such as PPC, PECS / DECS (Loss Recovery Services) as well as NHS Student Bursaries / Social Work Student and ad hoc finance needs. The NHSBSA is seeking information from suppliers that can provide card payment solutions via card IVR channels, including capabilities, service models, implementation approaches, security standards, accessibility features, reporting functionality, and indicative commercial considerations. Interested parties must register an interest in this RFI via https://health-family.force.com/s/Welcome (search opportunities using system reference C443317). The RFI documents are available within the Health Family Portal from 5th October 2026. The response deadline for the RFI is 12:00pm (GMT) on 2nd November 2026.

### Planning Information

RFI to gather market intelligence ahead of future procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/093986-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Mar 2027 |
| Award date | Not specified |
| Contract period | 28 Sep 2027 - 27 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS Business Services Authority |
| Locality | NEWCASTLE UPON TYNE |
| Postcode area | Newcastle upon Tyne |
| Postcode | NE15 8NY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Lemington |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 66 - Financial and insurance services

### Codes

- 48442000 - Financial systems software package
- 48812000 - Financial information systems
- 66000000 - Financial and insurance services

## Release History

- 5 Oct 2026 at 16:37 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/093986-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/093986-2026
  5th October 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nhsbsa.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07811a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-07811a.json.