---
title: "Southern Water Customer Services RFI"
ocid: "ocds-h6vhtk-0781d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0781d6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0781d6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0781d6.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "Southern Water Services Ltd."
published: "2026-10-06"
---

# Southern Water Customer Services RFI

Buyer: Southern Water Services Ltd.  
Current stage: Planning  
OCID: ocds-h6vhtk-0781d6

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## Summary

Southern Water Services Limited is planning to procure customer services and supporting technology. The work is classified as customer services and is intended to support the utility’s customer-service operations. The procurement is associated with the UK; the stated delivery area is not described more specifically.

This is at the planning stage: Southern Water is gathering market information through an RFI before a future sourcing exercise, with responses due by 19 October 2026. The buyer says future decisions will draw on RFI responses and a subsequent strategic review. The planned contract period is 1 July 2028 to 30 June 2032, with a possible extension through 30 June 2036. The stated estimated value is £0. The procurement is planned as a single lot, with a dynamic purchasing system involved. No tender invitation has been issued.

The buyer has marked the work as suitable for small and medium-sized enterprises and for voluntary, community and social enterprises. Suppliers with customer-service delivery capability and technology that supports customer-service operations are the clearest fit. The RFI offers a chance for relevant suppliers to inform Southern Water’s understanding before it undertakes the future sourcing exercise; this is a market-engagement stage, not an invitation to bid. The planned use of a dynamic purchasing system is also relevant to suppliers preparing for the later procurement.

## Notice

Services and technology to support customer services

### Planning Information

Southern Water is running an RFI exercise to help it gather information prior to launching a forthcoming sourcing exercise, although any future decisions will be informed by the responses received through this RFI, and subsequent strategic review.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/094338-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jul 2028 - 30 Jun 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Southern Water Services Ltd. |
| Locality | WORTHING |
| Postcode area | Brighton |
| Postcode | BN13 3NX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Worthing |
| Electoral ward | Northbrook |
| Westminster constituency | Worthing West |
| Delivery location | TLJ27 West Sussex (South West) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 6 Oct 2026 at 14:52 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/094338-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/094338-2026
  6th October 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.southernwater.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0781d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0781d6.json.