---
title: "Provision of ICT Managed Services - Stepney All Saints Church of England Secondary School"
ocid: "ocds-h6vhtk-078289"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078289"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078289.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078289.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "Stepney All Saints Church of England Secondary School"
published: "2026-10-13"
---

# Provision of ICT Managed Services - Stepney All Saints Church of England Secondary School

Buyer: Stepney All Saints Church of England Secondary School  
Current stage: Award  
OCID: ocds-h6vhtk-078289

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## Summary

Stepney All Saints Church of England Secondary School is procuring comprehensive managed ICT services to support teaching, learning, safeguarding and school administration at its London school. The service covers the ICT helpdesk, technical and on-site support, incident handling, and management of networks, servers, wireless connectivity and broadband. It also includes cybersecurity, filtering and monitoring, data protection, backups and disaster recovery; support for Microsoft 365, Google Workspace, cloud services and applications; and management of pupil and staff devices, accounts, software and asset records. Telephony, printing and reprographics, preventative maintenance, upgrades, technical documentation, performance reporting, strategic planning and service improvement are included. Delivery combines on-site staffing, remote support and specialist expertise, with service levels and escalation arrangements. The school serves around 1,450 pupils and 220 staff.

The procurement is complete and the contract has been awarded to Classroom365 Limited, the next-ranked suitable supplier after the initially selected bidder entered administration. The school carried out a competitive evaluation of written proposals against its technical, service and commercial requirements, then proceeded by direct award to preserve continuity of essential ICT services. The award is pending. The contract is valued at £449,204 excluding VAT (£539,044 including VAT), for an initial term from 2 November 2026 to 31 October 2029, with an optional extension of up to 12 months, no later than 31 October 2030. One lot covers the full service and is identified as suitable for SMEs. The contract also allows additional services, such as purchasing laptops or wireless devices. The earlier evaluation used quality and price methodology; Classroom365 was independently assessed against the same requirements as other bidders.

This award shows demand at a secondary school for an integrated, fully managed ICT operation rather than isolated support tasks. A credible competitor for a comparable requirement would need to manage a broad school technology estate and provide responsive helpdesk, remote and on-site support, backed by specialist capability and clear escalation and performance arrangements. Relevant experience includes maintaining networks, servers, Wi-Fi and broadband; protecting systems and data; delivering safeguarding filtering and monitoring; administering cloud platforms and user accounts; and supporting large numbers of pupil and staff devices. Suppliers should also be able to handle telephony and print systems, routine maintenance, upgrades, disaster recovery, service reporting and longer-term ICT planning. The school’s evaluation considered both service quality and price, and the work may involve staff transfer under TUPE. The award demonstrates that an SME can be suitable for this scale of school service.

## Notice

Stepney All Saints Church of England Secondary School intends to award a contract to Classroom365 for the provision of comprehensive ICT Managed Services to support the school's educational, administrative and operational requirements. The school serves approximately 1,450 pupils and employs approximately 220 staff, with an extensive ICT environment supporting teaching, learning, safeguarding and school administration. The contract will provide a fully managed ICT service, including: - ICT service desk, technical support, incident management and on-site support. - Management, maintenance and monitoring of the school's network infrastructure, servers, wireless connectivity and broadband services. - Cybersecurity, safeguarding-related filtering and monitoring, data protection, backup and disaster recovery arrangements. - Management and support of Microsoft 365, Google Workspace, cloud services, user accounts and associated ICT applications. - Management of school-owned devices, including pupil and staff laptops, mobile device management, asset tracking, software deployment and lifecycle support. - Support for telephony, printing, reprographics and associated ICT systems. - Preventative maintenance, system upgrades, technical documentation, performance monitoring and regular service reporting. - ICT strategic planning, continuous service improvement and support for emerging technologies. The services will be delivered through an agreed combination of on-site staffing, remote technical support and specialist expertise, supported by defined service levels, escalation arrangements and performance monitoring. The contract also includes relevant staff transfer considerations under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE), where applicable. The purpose of the contract is to ensure a secure, reliable and responsive ICT environment that supports uninterrupted teaching and learning, effective school operations, safeguarding and long-term ICT development.

### Procurement Information

Stepney All Saints School initially engaged Everything ICT to support and manage the procurement of a new managed ICT services contract. Everything ICT managed the process through to the stage at which suppliers had submitted their written proposals for evaluation. The School appointed a three-person evaluation panel to assess the submitted proposals against the published requirements. During that process, the School was then asked to reduce the field from five suppliers to two suppliers based solely on the written quality submissions and before the School had been provided with, or had evaluated, the suppliers' pricing information or met them. The School raised concerns with Everything ICT about proceeding in this way, as the School considered that it should be able to consider the overall tender submissions, including both quality and price, before determining which suppliers should progress. Everything ICT maintained its proposed approach. As a result of these concerns regarding the management and decision-making process, the School decided to withdraw from the externally managed arrangement. The School then continued the procurement internally. The substantive managed ICT services specification, service requirements and scope remained materially unchanged from those used in the earlier process. The School proceeded to evaluate the suppliers using the same underlying requirement as per the procurement act and government tender evaluation requirements and its stated quality and price methodology. Following the completed evaluation, Eduthing Ltd was identified as the highest-ranked supplier and was initially selected as the School's preferred supplier. After that decision, the School became aware in its due diligence process that Eduthing Ltd had entered administration. In light of that significant change in circumstances, the School determined that it was not appropriate to proceed with the proposed award to Eduthing Ltd. The School therefore reviewed the results of the completed competitive evaluation and identified Classroom365 as the next highest-ranked suitable supplier. Classroom365 had already participated in the competitive process and had been independently assessed against the same technical, service and commercial requirements as the other bidders. During the School's subsequent review of the procurement documentation and statutory publication requirements, the School was unable to locate the required UK4 Tender Notice on the Central Digital Platform in relation to the procurement. The School had understood that the relevant procurement publication requirements had been dealt with during the earlier Everything ICT-managed stage of the process. The School has contacted Everything ICT seeking clarification regarding the original tender notice and any associated publication information. At the date of publication of this Transparency Notice, the School has not received information confirming that the required UK4 Tender Notice was published. The School now requires continuity of managed ICT services in order to maintain the operation, security and availability of its core ICT infrastructure, network, safeguarding and filtering systems, communications, cloud services, service desk arrangements and approximately 1,450 student and 220 staff devices as our current service provider will be leaving us on 31st October 2026. The circumstances now facing the School arise from a combination of the withdrawal from the externally managed procurement process, the subsequent insolvency of the initially selected supplier, the later discovery that the required tender notice could not be located, and the need to maintain continuity of critical ICT services. Classroom365 is not being selected without competition. It was already assessed through the substantive competitive procurement exercise and was the next highest-ranked suitable supplier after Eduthing Ltd. In view of the need to secure continuity of essential ICT services, the School considers that it is necessary to proceed with the proposed award to Classroom365 rather than undertake a further procurement exercise. The School is publishing this Transparency Notice in advance of the proposed award so that the procurement history, the circumstances giving rise to the proposed award and the identity of the intended supplier are placed openly on the public record. The School intends to publish a Contract Award Notice before entering into the contract and to observe an appropriate standstill period before contract signature.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/096413-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Oct 2026 |
| Contract period | 2 Nov 2026 - 31 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £449,204 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Stepney All Saints Church of England Secondary School |
| Locality | LONDON |
| Postcode area | East London |
| Postcode | E1 0RH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Stepney Green |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLASSROOM365 LIMITED |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Oct 2026 at 10:44 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/096413-2026
- 7 Oct 2026 at 12:03 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/094672-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/096413-2026
  13th October 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/094672-2026
  7th October 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.classroom365.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078289. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078289.json.