---
title: "Enghouse Support Contract (Contact Centre Telephony Platform)"
ocid: "ocds-h6vhtk-078313"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078313"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078313.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078313.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ASTER GROUP LIMITED"
published: "2026-10-07"
---

# Enghouse Support Contract (Contact Centre Telephony Platform)

Buyer: ASTER GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-078313

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078313)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078313.json)

## Summary

Aster Group Limited bought support services for its Enghouse contact centre telephony platform. The work covers software assurance for Enghouse EICC, day-to-day support at all times throughout the year, escalation to Enghouse when development input is needed, and assistance with further product development. The services are for delivery in the United Kingdom.

The procurement is complete and the contract was awarded to Amillan Limited. Aster Group used a direct award below the applicable threshold, without competition, for a single lot. The contract was signed on 16 April 2026 and runs from 20 April 2026 to 19 April 2029. Its value is £142,928.33 excluding VAT (£171,514 including VAT).

For suppliers assessing this buyer’s future requirement, the work demonstrates demand for specialist support of the Enghouse EICC contact centre telephony platform, including software assurance, continuous day-to-day assistance and escalation to the software developer for development input. Credible providers would need to support the platform reliably around the clock and work with Enghouse on technical issues and product development. The selected supplier, Amillan Limited, is an SME, showing that this contract was delivered by a small or medium-sized business. The requirement is focused on this platform and its ongoing support rather than general software services.

## Notice

The contract is with Amillan Ltd to provide Enghouse EICC software assurance and 24/7/365 day-to-day support for the contact centre telephony platform, escalating to Enghouse when development input is needed, and helping to develop the product further.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/094894-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 20 Apr 2026 - 19 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £142,928 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASTER GROUP LIMITED |
| Locality | DEVIZES |
| Postcode area | Swindon |
| Postcode | SN10 2AZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Urchfont & Bishops Cannings |
| Westminster constituency | Melksham and Devizes |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Amillan Limited |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 7 Oct 2026 at 15:56 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/094894-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/094894-2026
  7th October 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.amillan.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078313. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078313.json.