--- title: "NS&I Digital Market Intelligence Support service" ocid: "ocds-h6vhtk-078325" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078325" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-078325.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-078325.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NS&I" published: "2026-10-07" --- # NS&I Digital Market Intelligence Support service Buyer: NS&I Current stage: Tender OCID: ocds-h6vhtk-078325 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078325) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-078325.json) ## Summary NS&I is seeking a digital and fintech market intelligence service to track competitors and developments in financial services, technology, open banking and digital innovation. The work includes analysis of end-to-end customer journeys, benchmarking NS&I against leading experiences, on-demand deep-dive presentations, a secure online insights library, project reviews using research credits, and regular news alerts. Coverage should include challenger and incumbent banks in the UK and internationally; experience in other sectors, such as retail and utilities, is also relevant. This is market research and digital intelligence work for NS&I, a central government organisation based in London. NS&I invited offers through an open procedure. The procurement has one lot. The tender set a bid deadline of 2 November 2026 at 12:00 UTC and an enquiry deadline of 22 October 2026 at 11:00 UTC; the planned award decision date was 23 November 2026. The contract period is 8 December 2026 to 7 December 2027, with two optional 12-month extensions, potentially extending to 7 December 2029. The estimated value is £125,000 excluding VAT (£150,000 including VAT). Evaluation gives quality a 72.5% weighting and price 27.5%. Technical selection considers case studies of relevant experience and contract examples. The requirement suits digital and fintech insight agencies able to provide broad, current coverage of financial services competitors in the UK and worldwide, including challenger and established banks. Suppliers should be capable of analysing customer journeys, identifying best-in-class digital experiences, monitoring open banking and technology developments, and translating market intelligence into useful project reviews and presentations. A secure online platform for maintaining an extensive insights library and the ability to deliver regular, timely news alerts are central to the service. Research-credit delivery should support targeted reviews and additional deep dives across topics such as fintech, horizon scanning and benchmarking. Relevant case studies and comparable contract examples will support evidence of technical ability. The opportunity is also marked as suitable for small and medium-sized businesses. ## Notice A digital and fintech insight agency is required to help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations. NS&I require a supplier that has expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks. The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world. Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous. Brief summary of requirements: * Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences. * Deliver deep dive presentations when required. * Provide a secure online platform containing a comprehensive library of insights. * Through the use of research credits, provide a review of NS&I's projects. * Provide regular news alerts on the latest digital and innovation developments within financial services. The tender documents, including the full specification, terms and conditions and invitation to tender document can be accessed at: https://app.panacea-software.com/nsandi/Login.aspx Bidders should refer to the Instructions to Bidders document, which provides detailed instructions on the procurement process. Tender responses must be submitted before the deadline, via the Panacea electronic procurement portal: https://app.panacea-software.com/nsandi/Login.aspx ### Lot Information Lot 1 Options: NS&I may require additional ad-hoc research/deep dives on particular projects and topics e.g. fintechs, horizon scanning, and benchmarking which could occur during the contractual period. These requirements will typically be charged under the research credits charging approach. Renewal: Two optional 12 month extension periods are available. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/094926-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Oct 2026 | | Submission deadline | 2 Nov 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 8 Dec 2026 - 7 Dec 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £125,000 | | Lots value | £125,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NS&I | | Locality | LONDON | | Postcode area | South East London | | Postcode | SE1 9HA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services ## Release History - 7 Oct 2026 at 16:37 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/094926-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/094926-2026 7th October 2026 - Tender notice on Find a Tender ## Notice URLs - https://app.panacea-software.com/nsandi/Login.aspx - https://app.panacea-software.com/nsandi/eRFX-Suppliers/OpenReq.aspx?requirementId=86e03043-c373-45c2-a7c6-d6c952d8aab7 - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-078325. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-078325.json.