---
title: "RBWM Real Time Passenger Information (RTPI) Services"
ocid: "ocds-h6vhtk-07839b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07839b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-07839b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-07839b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "The Royal Borough of Windsor and Maidenhead Council"
published: "2026-10-08"
---

# RBWM Real Time Passenger Information (RTPI) Services

Buyer: The Royal Borough of Windsor and Maidenhead Council  
Current stage: Planning  
OCID: ocds-h6vhtk-07839b

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## Summary

The Royal Borough of Windsor & Maidenhead plans to procure services to maintain, support and repair its bus real-time passenger information system. The work covers the hardware, software, communications infrastructure and data feeds needed to provide accurate live arrival and departure information across the borough’s passenger transport network. The supplier will also plan and carry out a condition survey to identify hardware requiring urgent replacement, and install equipment at new locations. This is a specialist passenger information and IT support service, including display screens and electronic information systems. Delivery is across the Royal Borough of Windsor & Maidenhead. The council is seeking to understand which suppliers have the expertise, experience and capacity to provide the service as part of its market engagement ahead of a future procurement.

This process is at the planning and market-engagement stage; there is no invitation to tender yet. The council is considering a longer-term contract, subject to procurement approval, with a proposed initial five-year term and a further five-year extension. The planned initial contract period is 1 April 2027 to 31 March 2032, with the possible extension taking the maximum period to 31 March 2037. The estimated value is £800,000 excluding VAT (£1,000,000 including VAT). The council invited interested suppliers to register their interest by email by 22 October 2026. No procurement procedure or evaluation basis has been set out at this stage.

This future requirement is likely to suit suppliers with direct experience delivering real-time passenger information services for bus networks, backed by the specialist staff and operational capacity to maintain and repair a live, borough-wide system. Relevant capabilities include managing passenger information hardware and displays, software, communications infrastructure and data feeds, alongside diagnosing faults and keeping arrival and departure information accurate. Suppliers should be able to propose and undertake a hardware condition survey, identify urgent replacement needs, and deliver installations at new sites to the required timescales. The council is specifically seeking evidence of specialist expertise, relevant delivery experience and sufficient capacity. Businesses able to cover both ongoing support and planned replacement or expansion work should monitor the development of the procurement.

## Notice

RBWM are looking to award a new contract in which the contractor shall deliver comprehensive maintenance, support, and repair services for the RBWM Bus Real-Time Passenger Information (RTPI) system. This obligation encompasses all associated hardware, software, communications infrastructure, and data feeds necessary to ensure the continuous delivery of accurate, real-time arrival and departure information across the Borough's passenger transport network. In addition to this, they shall provide a detailed plan of how they will undertake a condition survey in order to ascertain which hardware needs urgent replacement. RBWM will also require new hardware to be installed at entirely new locations and the contractor will show they are ready and able to implement these in a timely manner.

### Planning Information

RBWM is considering a longer-term contract arrangement, currently anticipated to be up to ten years, subject to procurement approval. Suppliers with experience of delivering Real Time Passenger Information (RTPI) services are encouraged to express their interest.
The proposed contract duration is a five year initial term with a following five year extension provision.
The estimated value of this contract is £800,000
This notice is intended to inform the market of RBWM's future requirements and to identify suppliers with the specialist expertise, experience and capacity necessary to deliver this service.
To express interest to participate in this opportunity please send an email to the below
address by 22nd October 2026.
procurement@rbwm.gov.uk
Please ensure to add the below into the subject title and clearly identify your organisation and appropriate contact in the email.
RBWM Real Time Passenger Information (RTPI) - Market Engagement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/095143-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2027 - 1 Apr 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | The Royal Borough of Windsor and Maidenhead Council |
| Locality | MAIDENHEAD |
| Postcode area | Slough |
| Postcode | SL6 1RF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ15 Berkshire East |
| Local authority | Windsor and Maidenhead |
| Electoral ward | St Mary's |
| Westminster constituency | Maidenhead |
| Delivery location | TLJ11 Berkshire |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30231300 - Display screens
- 48813100 - Electronic bulletin boards
- 48813200 - Real-time passenger information system
- 50312600 - Maintenance and repair of information technology equipment
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 Oct 2026 at 12:04 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/095143-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/095143-2026
  8th October 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-07839b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-07839b.json.